Bank Operations Specialist
1 day ago
We're a bank that's been around for over 155 years, and we're still going strong. Our culture is built on helping people find financial safety and success, and we're committed to making sure our customers and employees are taken care of.
Job SummaryWe're looking for a Bank Operations Specialist to join our team. As a Bank Operations Specialist, you'll perform a variety of tasks in the Bank Operations division, including wire transfer, ACH, trust operations, and more. You'll also work on projects and provide suggestions for improvement initiatives.
Key Responsibilities- Perform temporary assignments in operational business units such as Card Security or Disputes, Loan Servicing, Account Maintenance & Support, Deposit Services, and others as assigned
- Respond to incoming calls, manage online account inquiries, and troubleshoot technical issues
- Navigate a multitude of internal systems to accomplish daily tasks
- Engage professionally with both internal and external customers
- Examine processes and procedures for improvement suggestions
- Perform other duties as assigned
- Basic knowledge of the banking industry
- Ability to routinely learn new support functions
- Ability to utilize a technical aptitude that allows for quick learning company systems, platforms, and products
- Ability to utilize discretion for when to escalate issues appropriately
- Ability to identify workflow or process improvements to increase efficiency
- Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
- Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills
- Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
- Intermediate level proficiency with Microsoft Word, Excel, Teams, SharePoint, and Outlook
- Associate's degree or equivalent combination of education and experience required
- 3+ years financial services or related experience required
- 1+ year customer service experience required
- 1+ year bank operations experience preferred
We offer a competitive compensation package, including a salary range of $18.00 - $23.80 per hour, depending on experience and qualifications. We also offer a range of benefits, including employer-sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits.
Location: 811 Main St, Kansas City, Missouri 64105
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