Customer Service Representative

5 days ago

Aberdeen, South Dakota, United States Five Star Call Centers Full time
Job Description

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Five Star Call Centers. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and their customers.

Key Responsibilities:

  • Conduct outbound calls to customers to assist with inquiries and resolve issues.
  • Validate and review customer paperwork to ensure accuracy and completeness.
  • Submit accurate paperwork for further review and processing.
  • Update and maintain customer account information as needed.
  • Identify and resolve document issues by validating information and providing solutions.
  • Expedite corrections or adjustments as necessary.
  • Rebook appointments if needed to address document issues.

Requirements:

  • 1 year of customer service or customer support experience required.
  • 1 year of previous call center or office background experience required.
  • Technical savvy and ability to toggle between multiple programs and dual monitors.
  • Previous remote work from home experience a plus.
  • Quick learner and able to work independently.
  • Type 35 words per minute accurately.
  • Strong phone and verbal communication skills along with active listening.
  • A background check applicable with state and federal laws is required.
  • Excellent attention to detail and accuracy.
  • Strong interpersonal and communication skills.
  • Effective time-management skills.
  • Ability to handle demanding customers while remaining calm and professional.
  • Demonstrated ability to deliver world-class customer service consistently.
  • Contributes to team efforts by achieving related results as needed.
  • Must be able to work independently in a remote work environment.
  • Proficiency with screen-sharing software and general office technology.

Benefits:

  • Starting pay - $14/hour, plus shift differential (extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance.
  • Work hours - Set Shift 8:30am-5:00pm (CST) Work Days - Mon-Fri.
  • Paid Training - 1 week in length from 8:00am-5:00pm Mon-Fri (CST).
  • Status - Full Time 40 hours.

We are committed to providing a positive and professional work environment for our employees. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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