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Hospitality Team Member

2 months ago

Aberdeen, South Dakota, United States Aberdeen Best Western Ramkota Hotel Full time
About the Role

We are seeking a highly motivated and customer-focused Banquet Server to join our team at Aberdeen Best Western Ramkota Hotel. As a Banquet Server, you will play a vital role in providing exceptional service to our guests and ensuring a memorable experience for them.

Key Responsibilities
  • Provide Table Service and Hospitality: Work in the banquet rooms to deliver exceptional service to our guests, ensuring their needs are met and exceeded.
  • Represent the Hotel Professionally: Represent Aberdeen Best Western Ramkota Hotel and its values when interacting with guests, community members, and industry organizations.
  • Work as a Team Member: Collaborate with colleagues to ensure seamless service delivery and maintain a positive work environment.
  • Communicate Effectively: Communicate customer needs and resolve complaints independently, ensuring a high level of customer satisfaction.
  • Perform Various Tasks: Assist with set up, cleanup, and tear down procedures, as well as other duties as required.
Requirements
  • High School Diploma or Equivalent: Possess a high school diploma or equivalent, with a preference for prior food and beverage service experience.
  • Uniform and Grooming Standards: Maintain a neat, clean, and well-groomed appearance, adhering to the hotel's uniform and grooming standards.
  • Attendance and Flexibility: Demonstrate excellent attendance and be flexible to work varying schedules, including weekends and holidays.
  • Communication and Multitasking Skills: Possess basic English language skills and the ability to multitask, with a focus on providing excellent customer service.
  • Physical Demands: Be able to lift up to 50 pounds intermittently during the workday.
What We Offer
  • Competitive Pay and Benefits: Enjoy competitive pay and benefits, including medical and dental insurance, PTO, 401(k) retirement savings plan, life insurance, and disability insurance.
  • Hotel Room Discounts: Receive discounts on hotel room rates, making it easier to stay with us when you're not working.
  • Ongoing Training and Career Development: Participate in ongoing training and career development opportunities, helping you grow professionally and personally.