Client Relations Specialist
2 weeks ago
Customer Service Representative
Position Overview:
- Role: Employee
- Location: Not specified
Job Summary:
As a Customer Service Representative at Dacotah Bank, you will collaborate closely with the Market Retail Leader to deliver thorough guidance in alignment with the bank's mission. Your main objective will be to enhance sales, service, and transactional relationships with clients, thereby supporting Dacotah Bank's goals. Key responsibilities include managing a teller drawer, ensuring adherence to regulations, identifying fraudulent activities, and advocating for additional bank products and services. You will also play a crucial role in recognizing opportunities to present Insurance and Trust solutions while fostering positive relationships with customers. Furthermore, active involvement in community initiatives backed by Dacotah Bank is strongly encouraged.
Core Responsibilities:
- Oversee retail transactions
- Provide deposit products and services
- Encourage additional products and services
- Conduct follow-up processes with customers
- Participate in customer relation evaluations with supervisors
Essential Skills:
- Collaborative (Advanced)
- Cooperative (Advanced)
- Interpersonal Skills (Advanced)
- Organizational Skills (Advanced)
- Independent (Advanced)
- Customer Service (Advanced)
- Communication (Advanced)
- Proper Business Etiquette (Intermediate)
- Social Skills (Advanced)
- Dedicated: Committed to a task or purpose with loyalty and integrity
Educational Requirements:
- Required: Diploma or higher
- Preferred: Associate's degree or higher in Business or a related field
Experience Requirements:
- Preferred: 1-2 years in Retail banking
- Preferred: 3-4 years in Bank retail lending
Dacotah Bank is an Equal Opportunity Employer, committed to providing a supportive environment for Protected Veterans and Individuals with Disabilities. The bank values transparency and prohibits discrimination related to discussions on compensation information. Employees must adhere to legal guidelines regarding the disclosure of such details.
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