Customer Service Representative

3 days ago

Mankato, Minnesota, United States Cognizant North America Full time
About the Role

Cognizant North America is seeking a skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients via phone, ensuring their issues are resolved efficiently and effectively.

Key Responsibilities
  • Answer a high volume of inbound technical phone calls
  • Troubleshoot, diagnose, and resolve technical issues with high First Contact Resolution rates (FCR)
  • Follow established policies, procedures, processes, and workflows to ensure appropriate resolution of issues of limited scope
  • Document all issues, comments, and resolutions in appropriate software system applications
Requirements
  • High school diploma or equivalent
  • Minimum of two years' experience in customer service
  • Understanding of the insurance industry, electronic claims, medical office knowledge, and/or coding/billing preferred
  • Proficient in computer skills, including typing, navigating Windows-based platforms, and utilizing Microsoft Office applications
  • Strong customer service and quality orientation
  • Excellent problem-solving skills
What We Offer
  • Competitive hourly rate of $18.54 per hour
  • Discretionary annual incentive program based on performance
  • Medical, dental, vision, life insurance, and 401(k) plan
  • Paid holidays, paid time off, and parental leave

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