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Customer Experience Representative

2 months ago

New York, New York, United States T-Mobile Full time
About the Role

As a Customer Experience Representative at T-Mobile, you will play a vital role in delivering exceptional customer service and sales experiences to our customers. You will be responsible for building strong relationships with customers, understanding their needs, and providing personalized solutions to meet their wireless needs.

Key Responsibilities
  • Customer Service: Provide world-class customer service to customers, responding to their inquiries, resolving issues, and ensuring their satisfaction.
  • Sales and Service: Sell wireless services and devices to customers, providing them with personalized solutions to meet their needs.
  • Product Knowledge: Stay up-to-date on T-Mobile's products and services, including features, benefits, and promotions.
  • Team Collaboration: Work collaboratively with other team members to achieve sales and customer service goals.
  • Continuous Learning: Participate in ongoing training and development to improve sales and customer service skills.
Requirements
  • Education: High School Diploma or equivalent required.
  • Experience: 6 months of customer service and/or sales experience, retail environment preferred.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and a passion for delivering exceptional customer service.
  • Language: Fluency in English and Spanish required.
Benefits

T-Mobile offers a comprehensive benefits package, including competitive pay, comprehensive health insurance, 401(k) matching, and opportunities for career growth and development.

About T-Mobile

T-Mobile is a leading wireless communications provider in the United States, committed to delivering exceptional customer service and innovative wireless solutions to our customers.