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Customer Experience Champion

2 months ago

New York, New York, United States Moxie Management Full time

**Unlock Your Potential with Moxie Management**

We are a customer-centric, family-focused company with a relentless drive to deliver exceptional value to our clients. Our mission is to build engaged, lifelong relationships, and put our customers at the heart of everything we do. We strive to propel revenue and build our client's reputation. Our Sports-Minded Customer Service Representatives do an exceptional job of creating the most enjoyable experience possible for our customers.

**Key Qualities of a Successful Candidate:**

  • **Energetic and Motivated**: A go-getter with a positive attitude and a passion for delivering exceptional customer experiences.
  • **Quick Thinking and Adaptability**: Able to think on their feet and adapt to changing situations with ease.
  • **Friendly and Outgoing**: A team player with excellent communication skills and a warm, welcoming demeanor.
  • **Great with People**: A natural people person with a talent for building strong relationships and resolving conflicts.

**Responsibilities:**

  • **Product Expertise**: Develop in-depth knowledge of our products and services to provide expert solutions to customer questions and concerns.
  • **Customer Order Management**: Gather and input customer order information with accuracy and attention to detail.
  • **Effective Communication**: Develop effective questioning techniques to determine customer needs and provide practical solutions.
  • **Professionalism and Courtesy**: Remain professional, courteous, helpful, and sympathetic to customer needs at all times.
  • **Customer Outreach**: Perform customer outreach and educate them on services and products to drive revenue and growth.
  • **Team Collaboration**: Work collectively with customer support and management teams to improve the customer experience and increase customer retainment.
  • **Issue Resolution**: Raise issues of concern or problems to the attention of upper management for prompt resolution.
  • **Additional Responsibilities**: Perform other duties as assigned by management to support the growth and success of Moxie Management.