Help Desk Analyst

3 hours ago


Philadelphia, Pennsylvania, United States TEKsystems Full time
Job Description

This is a dynamic role that requires a strong technical background and excellent communication skills. As a Help Desk Analyst, you will be responsible for providing technical support to employees, troubleshooting and resolving application problems, and documenting all questions and resolutions within the ticket tracking system.

Key Responsibilities:

  • Provide technical support to employees via phone, email, and in-person
  • Troubleshoot and resolve application problems, including software and hardware issues
  • Document all questions and resolutions within the ticket tracking system
  • Collaborate with internal teams to resolve complex technical issues
  • Stay up-to-date with the latest technology trends and advancements

Requirements:

  • Strong technical background, with experience in Windows operating systems, Microsoft Office, and cloud-based applications
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong problem-solving skills and attention to detail
  • Ability to work independently and as part of a team

Preferred Qualifications:

  • Experience with virtualization technologies, such as VMware
  • Knowledge of Active Directory and related technologies
  • Experience with software deployment and patch management
  • Ability to work in a hybrid environment, with both on-premises and cloud-based systems

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • A chance to work with a leading healthcare company

How to Apply:

If you are a motivated and technical individual who is passionate about providing excellent customer service, we encourage you to apply for this exciting opportunity.



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