Front Desk Representative
1 day ago
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Highgate Hotels.
Job Summary:The Front Desk Agent is responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience during their stay. This role requires a strong attention to detail, excellent communication skills, and the ability to multitask in a fast-paced environment.
Key Responsibilities:- Provide attentive and courteous service to guests during check-in, throughout their stay, and at checkout.
- Answer inquiries from guests regarding restaurants, transportation, entertainment, and other services.
- Follow all cash handling and credit policies, and be aware of all rates, packages, and special promotions.
- Be familiar with all in-house groups, closed-out and restricted dates, and obtain necessary information when taking room reservations.
- Use proper two-way radio etiquette and fully comprehend and operate all relevant aspects of the Front Desk computer system.
- Balance and prepare individual paperwork for closing of shift according to hotel standards.
- Maintain and market promotions and guest programs, and maintain a clean work area.
- College coursework in a related field is helpful.
- Experience in a hotel or related field is preferred.
- High School diploma or equivalent is required.
- Computer experience is required, and customer service experience is preferred.
- Maintain a warm and friendly demeanor at all times, and be effective in handling problems and anticipating guest or operational needs.
Highgate Hotels is an equal opportunity employer and provides a competitive compensation package, including benefits and opportunities for career growth and development.
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