Front Desk Representative

1 day ago


Philadelphia, Pennsylvania, United States Highgate Hotels Full time
Job Title: Front Desk Agent

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Highgate Hotels.

Job Summary:

The Front Desk Agent is responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience during their stay. This role requires a strong attention to detail, excellent communication skills, and the ability to multitask in a fast-paced environment.

Key Responsibilities:
  • Provide attentive and courteous service to guests during check-in, throughout their stay, and at checkout.
  • Answer inquiries from guests regarding restaurants, transportation, entertainment, and other services.
  • Follow all cash handling and credit policies, and be aware of all rates, packages, and special promotions.
  • Be familiar with all in-house groups, closed-out and restricted dates, and obtain necessary information when taking room reservations.
  • Use proper two-way radio etiquette and fully comprehend and operate all relevant aspects of the Front Desk computer system.
  • Balance and prepare individual paperwork for closing of shift according to hotel standards.
  • Maintain and market promotions and guest programs, and maintain a clean work area.
Requirements:
  • College coursework in a related field is helpful.
  • Experience in a hotel or related field is preferred.
  • High School diploma or equivalent is required.
  • Computer experience is required, and customer service experience is preferred.
  • Maintain a warm and friendly demeanor at all times, and be effective in handling problems and anticipating guest or operational needs.
What We Offer:

Highgate Hotels is an equal opportunity employer and provides a competitive compensation package, including benefits and opportunities for career growth and development.



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