Current jobs related to Front Desk Hospitality Team Lead - Philadelphia, Pennsylvania - Sonder

  • Front Desk Representative

    1 month ago

    Philadelphia, Pennsylvania, United States Concord Hospitality Full time

    Front Desk Agent Job DescriptionWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Concord Hospitality. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional hospitality and service.Key Responsibilities:Assist guests efficiently, courteously, and...

  • Front Desk Representative

    2 weeks ago

    Philadelphia, Pennsylvania, United States Davidson Hospitality Group Full time

    Front Desk Agent Role at Davidson Hospitality GroupAs a Front Desk Agent at Davidson Hospitality Group, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.Key Responsibilities:Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail.Provide...

  • Front Desk Representative

    1 week ago

    Philadelphia, Pennsylvania, United States Pyramid Global Hospitality Full time

    Job Title: Front Desk AgentAbout the Role:We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Pyramid Global Hospitality. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable experience.Key Responsibilities:Guest Registration: Greet and...

  • Front Desk Agent

    3 weeks ago

    Philadelphia, Pennsylvania, United States Sage Hospitality Full time

    Job Title: Front Desk AgentWe are seeking a highly organized and customer-focused Front Desk Agent to join our team at The Logan Hotel. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, handling guest inquiries, and ensuring a smooth and efficient check-in and...

  • Front Desk Representative

    1 week ago

    Philadelphia, Pennsylvania, United States Sage Hospitality Full time

    Job Title: Front Desk AgentWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at The Logan Hotel.Job Overview:The Front Desk Agent will be responsible for providing exceptional customer service to our guests, responding to their inquiries, and resolving any issues that may arise during their stay.Responsibilities:Guest...

  • Front Desk Representative

    3 weeks ago

    Philadelphia, Pennsylvania, United States Pyramid Global Hospitality Full time

    Job Title: Front Desk AgentAt Pyramid Global Hospitality, we are committed to providing exceptional guest experiences. As a Front Desk Agent, you will play a vital role in ensuring our guests feel welcome and supported throughout their stay.Key Responsibilities:Greet and register guests, providing prompt and courteous serviceComplete the registration...

  • Front Desk Representative

    1 month ago

    Philadelphia, Pennsylvania, United States Sage Hospitality Full time

    Job Title: Front Desk AgentWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at The Logan Hotel. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless experience for all visitors.Responsibilities:Guest...

  • Front Desk Representative

    4 weeks ago

    Philadelphia, Pennsylvania, United States Sage Hospitality Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at The Logan Hotel. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless experience for all visitors.Key ResponsibilitiesGuest Check-In/Check-Out: Greet and...

  • Front Desk Representative

    2 weeks ago

    Philadelphia, Pennsylvania, United States Sage Hospitality Full time

    Job Title: Front Desk AgentWe are seeking a highly skilled and courteous Front Desk Agent to join our team at The Logan Hotel. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless experience for all visitors.Responsibilities:Respond to guest inquiries and provide accurate...

  • Hospitality Front Desk Representative

    1 week ago

    Philadelphia, Pennsylvania, United States Sosuite Full time

    Job SummaryWe are seeking a highly skilled and experienced Hospitality Front Desk Agent to join our team at Sosuite. As the face of our company, you will be responsible for extending our warmth and hospitality to long-term residents and short-term hotel guests alike.Key ResponsibilitiesStaff the front desk at an upscale mixed-use building, welcoming...

  • Front Desk Representative

    2 weeks ago

    Philadelphia, Pennsylvania, United States Blue Sky Hospitality Solutions Full time

    Job Summary:As a Front Desk Agent, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and maintaining a high level of customer satisfaction.Key Responsibilities:Register guests, make and modify reservations, and handle hotel operations.Provide attentive, courteous, and efficient service to...

  • Front Desk Representative

    1 month ago

    Philadelphia, Pennsylvania, United States Sage Hospitality Full time

    Job Title: Front Desk AgentWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at The Logan Hotel. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless experience for all visitors.Responsibilities:Guest...

  • Front Desk Representative

    3 weeks ago

    Philadelphia, Pennsylvania, United States Pyramid Global Hospitality Full time

    Job Title: Front Desk AgentAt Pyramid Global Hospitality, we are committed to providing exceptional guest experiences. As a Front Desk Agent, you will play a vital role in ensuring our guests feel welcome and supported throughout their stay.Key Responsibilities:Greet and register guests, providing prompt and courteous service.Close out guest accounts upon...

  • Front Desk Operations Manager

    1 week ago

    Philadelphia, Pennsylvania, United States Island Hospitality Full time

    Job Summary: We are seeking a highly motivated and detail-oriented Night Auditor to join our team at Island Hospitality. As a key member of our front desk operations, you will be responsible for managing all aspects of guest services, including check-in and check-out, payment processing, and providing exceptional customer service.Key...

  • Hotel Front Desk Representative

    4 weeks ago

    Philadelphia, Pennsylvania, United States Penn Hospitality Management LLC Full time

    Job SummaryWe are seeking a highly skilled Hotel Front Desk Agent to join our team at the brand-new Radisson Hotel in Philadelphia. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.Key Responsibilities:Register and assign rooms to guests in...

  • Front Desk Associate

    2 weeks ago

    Philadelphia, Pennsylvania, United States Sago Full time

    Job Title: Front Desk AssociateSago, a leading research and data partner, is seeking a skilled Front Desk Associate to join our team. As a key member of our hospitality team, you will be responsible for providing exceptional customer service and creating a warm and welcoming environment for our clients and participants.Key Responsibilities:Attend to clients...

  • Front Desk Representative

    4 weeks ago

    Philadelphia, Pennsylvania, United States Blue Sky Hospitality Solutions Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Warwick Hotel Rittenhouse Square in Philadelphia, PA.Key ResponsibilitiesRegister guests, make and modify reservations, and provide exceptional guest service during their stay.Settle guest accounts upon completion of their stay, ensuring a seamless and...

  • Front Desk Representative

    2 weeks ago

    Philadelphia, Pennsylvania, United States Blue Sky Hospitality Solutions Full time

    Job Summary:As a Front Desk Agent with Blue Sky Hospitality Solutions, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience. Your primary responsibilities will include greeting and welcoming guests, handling requests for information and services, and maintaining a warm and friendly...

  • Front Desk Representative

    2 weeks ago

    Philadelphia, Pennsylvania, United States Pyramid Global Hospitality Full time

    Job SummaryThe Front Desk Agent will provide exceptional customer service to guests, ensuring a positive and memorable experience at Pyramid Global Hospitality properties. This role requires a strong ability to multitask, work in a fast-paced environment, and maintain a high level of professionalism at all times.Key ResponsibilitiesGreet and register guests,...

  • Front Desk Associate

    1 month ago

    Philadelphia, Pennsylvania, United States Sago Full time

    Job Title: Front Desk AssociateSago, a leading research and data partner, is seeking a Front Desk Associate to join our team. As a key member of our hospitality team, you will be responsible for providing exceptional customer service to our clients and participants.Key Responsibilities:Attend to clients on-site and provide a high-quality hospitality...

Front Desk Hospitality Team Lead

2 months ago

Philadelphia, Pennsylvania, United States Sonder Full time
About Sonder

Sonder is a pioneering hospitality company that is revolutionizing the industry through innovative, tech-powered service and inspiring, thoughtfully designed accommodations. With a strong presence in over 30 cities across eight countries and three continents, Sonder is committed to making a world of better stays accessible to all.

Job Summary

We are seeking a highly skilled and experienced Front Desk Hospitality Team Lead to join our team. As the face of Sonder, you will be responsible for delivering exceptional guest experiences, ensuring seamless operations, and providing leadership to our Front Desk Hospitality Agents.

Key Responsibilities
  • Coordinate the work of Front Desk Hospitality Agents, prioritizing and delegating tasks to completion, and serving as a point of escalation when a Supervisor or Manager is unavailable.
  • Assist with training and mentorship of Front Desk Hospitality Agents, helping them to develop the skills and knowledge needed to excel in their roles.
  • Work closely with other Front Desk Hospitality Agents and our remote guest experience team to resolve issues and ensure that guest requests are met to the highest standard.
  • Utilize digital communication systems to receive guest calls, SMS, and live chats, and provide immediate support from the Front Desk.
  • Be the ambassador of Sonder, making a positive first impression on our guests, visitors, and internal and external partners.
  • Guide guests through the Sonder experience, ensuring they are able to make the most of their stay and use our tech features.
  • Assist with administrative tasks, such as inventory management, housekeeping quality audits, and minor maintenance and technology issues.
  • Ensure the maintenance, cleanliness, and organization of guest-facing and back-of-house working spaces, including lobbies, offices, storage closets, warehouses, and other areas.
  • Support multiple Sonder properties throughout the local market, as required.
Requirements
  • Significant experience using guest/customer communication tools, such as Salesforce.
  • Personable, guest-centric, and positive, with excellent problem-solving skills and a desire to deliver exceptional guest experiences.
  • Strong computer literacy and writing skills, with the ability to switch between multiple desktop and mobile applications.
  • Organized, hardworking, and detail-oriented, with the ability to work effectively in a team environment and independently.
  • Flexible schedule and willingness to work evenings, weekends, and holidays.
  • Ability to lift/carry items up to 50 pounds and stand/walk for extended periods of time.
  • Demonstrated experience working in hotels, restaurants, or other customer-facing hospitality, service, and/or customer experience roles.
  • Proficiency in languages other than English is a plus.
What We Offer
  • Competitive compensation.
  • Generous stock option plan.
  • Medical, dental, and vision insurance.
  • Exempt team members have paid time off, while non-exempt team members accrue paid time off.
  • Annual free credits and discounts to stay in Sonder properties.
  • A dynamic work environment and a team of smart, ambitious, and fun-to-work-with colleagues.
Equal Opportunity Employer

Sonder is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status or other protected classes.