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IT Service Desk Specialist II

2 months ago

Philadelphia, Pennsylvania, United States Piper Companies Full time

Piper Companies is seeking a skilled IT Service Desk Specialist II to join our team in a dynamic biotech company located in the United States. This full-time position involves performing incident/ticket management for all end-user computers, workstations, and AV equipment.

Key Responsibilities:


• Respond to incoming incident tickets through our IT ticketing system.


• Install and update workstation equipment/hardware, manage routine checks to ensure proper functioning.


• Manage hardware/peripherals inventory (storing, tracking, shipping, etc.)


• Act as a single point of contact for Tier 1 duties through resolution: software installations, network account configurations, updates, and initial troubleshooting.

Requirements:

• 3-5 years of service desk experience

• Strong usage and troubleshooting skills with:

• Windows 10

• M365 applications

• Azure tenant

• Active Directory

• Desktop and laptop computers, Workstation equipment (e.g., docking stations, monitors, peripherals)

• Familiarity with: MacOS, iOS, Android, incident management systems, endpoint management tools, vulnerability management, and remote management

• Working knowledge of basic network concepts and equipment (e.g., Aruba switches, APC UPS, Wireless Access Points). Wired and wireless networking support and troubleshooting experience

• Certifications in an IT-related area, preferred

Benefits:

Hourly Rate: $30.00-$35.00 per hour

Full Benefits: Medical, Dental, Vision, 401k, etc.

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