Senior Service Desk Analyst

3 days ago


Philadelphia, Pennsylvania, United States EisnerAmper Full time
About the Role

EisnerAmper is seeking a highly skilled Senior Service Desk Analyst to join our Help Desk team. As a key member of our IT team, you will provide exceptional technical assistance and support services to our global workforce.

Key Responsibilities
  • Provide high-quality technical support and troubleshooting services for computer systems, software, and hardware.
  • Act as a liaison between Level 1 Service Desk and other IT teams to ensure effective communication and collaboration.
  • Optimize team efficiency by monitoring ticket queues and workload distribution.
  • Communicate service performance and resolutions to stakeholders.
  • Identify and implement process improvements to enhance service delivery.
  • Stay updated on industry best practices and emerging technologies.
Requirements
  • Minimum of 3 years in-the-field experience with maintaining, troubleshooting, and supporting various technology environments.
  • Technical skills, knowledge, and understanding of personal computers, current operating systems, hardware, and peripherals.
  • Excellent written and oral communication skills, with the ability to build strong relationships.
  • Strong customer service and communications skills.
About EisnerAmper

EisnerAmper is one of the largest accounting, tax, and business advisory firms, with approximately 450 partners and 4,500 employees across the world. We combine responsiveness with a long-range perspective to help clients meet the pressing issues they face today and position them for success tomorrow.

We are engaged by the attorneys, financial professionals, bankers, and investors who serve these clients. Our clients are enterprises as diverse as sophisticated financial institutions and start-ups, global public firms, and middle-market companies, as well as high net worth individuals, family offices, not-for-profit organizations, and entrepreneurial ventures across a variety of industries.



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