Lead Operations Coordinator

2 weeks ago

San Diego, California, United States Wawanesa Insurance Full time
Job ID: 8389

This position necessitates your presence at a Wawanesa Office at all times.

Wawanesa Insurance specializes in property and casualty insurance across various states. Since its inception, the company has been dedicated to serving its members with integrity and excellence.

As a proud subsidiary of the Auto Club of Southern California (AAA), Wawanesa Insurance benefits from a rich legacy of customer service that dates back to 1900. AAA has consistently evolved to meet the needs of its members, offering a diverse range of services including insurance, travel, and financial solutions to over 17 million members. This partnership opens up numerous avenues for professional growth and development within our dynamic organization.

We are excited to offer our employees the flexibility to choose their work environment. However, this role requires you to be physically present in the San Diego office.

We are in search of committed, motivated, and enthusiastic individuals who excel in a performance-driven atmosphere and are eager for diverse experiences and career advancement opportunities. To foster a sense of connection among our primarily remote team, we expect all team members to have their cameras on during meetings, training sessions, and one-on-ones.

Position Overview

Under close supervision, the Lead Operations Coordinator will assist in maintaining Wawanesa's operational standards by ensuring timely processing of workflows and effective document management. This is a full-time position based in our San Diego, CA office.

Compensation Details:
  • The hourly wage for this role is $25.78, contingent upon experience.
  • This position is classified as non-exempt, making you eligible for overtime pay for hours exceeding 40 in a workweek or more than 8 in a workday.
Key Responsibilities:
  • Consistently meet productivity standards and objectives.
  • Facilitate workflow by managing policy documents, including gathering, routing, maintaining logs, and performing minimal data entry.
  • Prepare and scan documents, ensuring accuracy and quality post-scanning, and make necessary adjustments.
  • Manage files as required, including printing, copying, transferring, or deleting.
  • Open and distribute incoming mail and correspondence.
  • Organize interoffice and outgoing mail for courier services and apply necessary postage.
  • Receive and prepare production mail for mailing.
  • Manage closed files, including retrieval and distribution.
  • Assist in training new employees.
  • Perform additional duties as assigned.
Qualifications:
  • Proficient understanding and experience with office equipment.
  • Familiarity with computer software systems.
  • Exceptional attention to detail to ensure quality output.
  • Strong communication skills, with the ability to treat others with respect and courtesy.
  • Ability to work collaboratively in a team-oriented environment and promote a positive workplace culture.
  • Capacity to analyze and resolve issues effectively.
  • Ability to manage multiple tasks simultaneously.
  • Proactive in anticipating needs and taking initiative.
  • Physical requirements include the ability to lift up to 50 lbs. occasionally.
  • Must be able to stand for extended periods while operating equipment.
  • Position requires medium to high mobility within the office to meet internal demands, including moving boxes and assisting with office setups.
Benefits and Total Rewards Include:
  • Medical, Dental, and Vision coverage.
  • Flexible spending accounts (FSA).
  • Voluntary benefits such as accident, hospital indemnity, and critical illness plans.
  • Supplemental short and long-term disability benefits.
  • Life insurance options.
  • Enhanced 401K plan.
  • Paid time off (PTO) accrued at a rate of hours worked, up to a maximum of 18 days (135 hours) annually.
  • Eligibility for Wawanesa's annual bonus plan, known as the "Goal Achievement Plan" (GAP), rewarding employees for contributing to Wawanesa's success.
  • Tuition Assistance and additional perks.
Wawanesa General Insurance Company is an equal opportunity employer committed to fostering a diverse workforce. We provide equal employment opportunities to all employees, regardless of their protected status. If you are a qualified individual with a disability, you have the right to request reasonable accommodations during the application process.

If you are interested in this exciting and challenging opportunity with Wawanesa, we encourage you to apply today.

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