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Technical Support Administrator
2 months ago
Overview
Brooksource is looking for a detail-oriented and proactive IT Support Clerk. The successful candidate will be tasked with overseeing a substantial volume of support requests, classifying them appropriately, and prioritizing urgent matters for escalation to the necessary teams. This position plays a vital role in facilitating the prompt and effective resolution of system and application support inquiries.
Key Responsibilities
- Assess and categorize incoming support requests promptly.
- Identify and escalate urgent requests to the appropriate teams for immediate attention.
- Collaborate with Help Desk, Application, System, and Desktop Support teams.
- Monitor and report trends in support requests to relevant teams.
- Conduct triage to establish the priority of issues based on their severity and impact.
- Manage support requests for multiple live systems, ensuring efficient handling of high-volume ticket flow.
Required Qualifications
- Demonstrated experience in Help Desk, Application Support, System Support, or Desktop Support roles.
- Strong organizational abilities and capacity to work autonomously.
- Exceptional communication skills, with a focus on clear and effective problem resolution.
- A proactive mindset with a proven history of following through on commitments.
Preferred Skills
- Familiarity with ticketing systems such as Jira and Zendesk is a plus.
- Ability to identify significant IT issues and prioritize them effectively for the team.
Work Environment
- Onsite position with standard working hours.
- Contract position with potential for extension or conversion.
- Compensation: Competitive hourly rate.
Brooksource is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, or veteran status in accordance with applicable laws.
