Residential Assessment Consultant

2 weeks ago

Washington, Washington, D.C., United States Birdwatch Full time

Residential Assessment Consultant
About Us

Birdwatch serves as a dedicated partner for homeowners, providing a comprehensive management service for repairs, maintenance, enhancements, and more. Our mission is to alleviate the stress of home upkeep by managing all aspects of property care on behalf of our clients. We prioritize exceptional service for our clients, their homes, our community, and our valued team members.

Position Overview

As a vital member of the Birdwatch team, our Residential Assessment Consultants possess extensive knowledge of modern home systems. These professionals, often with backgrounds as home inspectors, general contractors, or skilled tradespeople, conduct on-site evaluations to document property conditions, systems, and maintenance needs. This role goes beyond basic assessments; it focuses on understanding what may be preventing our clients from enjoying their homes fully. It requires a blend of technical expertise and strong interpersonal skills, as you will often be the first representative of our company that clients meet, making a lasting impression.

Growth Opportunity

With our rapidly expanding membership base, we are looking to add part-time Residential Assessment Consultants in various metropolitan areas. Flexible scheduling options are available, along with potential career advancement opportunities.

We are passionate about delivering outstanding customer service and fostering a positive work environment. We seek talented individuals who are eager to make a meaningful impact in the lives of our clients, appreciate being valued for their contributions, and want to be part of a vibrant company culture. Our team is our most significant asset, and we strive to support them just as we do our clients' homes.

Compensation: $50-60 per hour

Work Schedule: Part-time as needed, Monday to Friday, 8:30 AM - 5:30 PM (schedule negotiable)
85 - 90% fieldwork

Key Responsibilities

We aim to create exceptional customer experiences. Success in this role includes:

  • Client Engagement Skills: Beyond technical knowledge, effective communication (both verbal and written), confidence, and rapport-building are essential. Emotional intelligence is crucial for understanding client needs.
  • Industry Knowledge: Ideal candidates may have experience as home inspectors or general contractors, but a broad understanding of residential properties is vital. The focus is on practical assessments rather than exhaustive reports.
  • Team Dynamics: Our team thrives on servant leadership and a supportive atmosphere, motivating each member to excel.

Successful candidates will demonstrate:

  • Curiosity and a willingness to learn
  • Patience and active listening skills, especially during challenging situations
  • The ability to personalize client interactions based on prior conversations
  • Attention to detail and clear communication of expectations
  • Empathy towards colleagues and a proactive approach to support
  • Strong multitasking abilities, managing property information while engaging with clients
  • Capability to identify significant safety concerns and suggest preventive maintenance options

Qualifications

  • Extensive knowledge of property maintenance
  • Experience in home evaluation or inspection (2+ years preferred)
  • Experience in training or mentoring is advantageous
  • Relevant trade certifications are a plus

Required Skills and Abilities

  • Exceptional customer service skills, including managing difficult clients
  • Strong attention to detail and organizational skills
  • Effective time management and problem-solving abilities
  • Ability to work independently and maintain a self-directed approach
  • Graceful management of challenging personalities
  • Capability to juggle multiple projects simultaneously
  • Proactive identification of systemic issues and solutions
  • Flexibility to work varied hours, including weekends and holidays if necessary
  • Physical ability to work indoors and outdoors, including lifting up to 75 lbs
  • Team-oriented mindset with a focus on talent development
  • Willingness to utilize technology in the field (training provided)
  • Familiarity with the local geographic area and navigation skills
  • Reliable transportation
  • Strong interpersonal skills

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