Patient Financial Coordinator

2 weeks ago

Wilmington, North Carolina, United States Novant Health Full time
Overview

The primary responsibility of the team member is to provide an exceptional patient experience across all interactions, consistently aligning with the health system's commitment to serving patients and their families.

At Novant Health, our people are at the heart of our operations. We value respect and compassion in our interactions, celebrating the diversity of our strengths while promoting an inclusive, empowering, and inspiring environment.

The team member will implement Novant Health's First Do No Harm (NHFDNH) safety protocols and high reliability strategies to ensure a secure and outstanding patient experience.

Role of the Financial Advocate
The Financial Advocate is tasked with addressing billing and insurance inquiries for all acute care facilities, outpatient surgical centers, and clinics.

This role involves reviewing patient financial details and communicating with patients or responsible parties regarding third-party reimbursement coverage and the patient's financial obligations for healthcare services.

The Counselor will conduct a comprehensive social and financial assessment, referring patients without insurance or those eligible for financial assistance to appropriate medical eligibility agencies for potential support through federal, state, or local healthcare programs.

Additionally, the Financial Advocate is responsible for collecting payments or establishing payment plans prior to service delivery, during admission, or throughout the discharge process.

Qualifications
Education:
High School diploma or GED is required.

Experience:
A minimum of 3 years in registration, insurance verification, financial counseling, or patient accounting is required. At least 1 year of experience in a hospital or healthcare environment is necessary.

Licensure/Certification:
Notary Public Certification must be obtained within 6 months of hire.

Essential Skills and Requirements:
  • Demonstrated traits of patience, empathy, and compassion.
  • Excellent written and verbal communication skills.
  • Ability to communicate clearly and pleasantly over the phone.
  • Capability to thrive in a fast-paced environment.
  • Willingness to collaborate and contribute within a team setting.
  • Proficiency in balancing and prioritizing multiple tasks.
  • Ability to work under pressure while collaborating with diverse individuals.
  • Flexibility to adapt to change.
  • Effective listening skills.
  • Competence in navigating computer systems while on calls.
  • Advanced knowledge of billing and finance processes, registration, insurance verification, managed care, and government payors.
  • Basic accounting knowledge.
  • Familiarity with medical terminology and claims.
  • Proven customer service problem-solving skills and relationship-building abilities.
  • Typing speed of at least 40 words per minute.
  • Strong analytical skills.
  • Expected proficiency in Epic and legacy practice management systems with successful completion of all related competencies.
  • Ability to travel to various facilities as required.
Preferred Skills and Requirements:
  • In-depth knowledge of federal and state regulations regarding charity care, agency assistance, and debt collection.
  • Experience with EPIC software is preferred.
Responsibilities

Every Novant Health team member is committed to delivering an exceptional patient experience in every interaction.

Our team members thrive in an environment that promotes teamwork, engagement, and community involvement.

The ideal candidate will be dedicated to leveraging diversity and inclusion to enhance the quality of care provided.

All team members at Novant Health are responsible for fostering a safe patient environment, guided by the principles of "First Do No Harm."

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