Medical Office Receptionist

2 months ago


Richmond, Virginia, United States Foot And Ankle Specialists Full time


The Medical Office Receptionist plays a crucial role in delivering administrative support and services to the clinic, healthcare providers, and patients within a dynamic medical practice.

This position encompasses a variety of responsibilities, including patient interaction, appointment scheduling, data management, and patient education.


Essential Qualifications and Skills:
High School Diploma or GED equivalent

Proven ability to foster and maintain effective relationships with patients, colleagues, and the public

Minimum of 2 years of administrative experience in a healthcare setting preferred

Familiarity with health insurance processes, pre-authorization, insurance verification, medical terminology, CPT codes, and ICD-9 codes preferred

Exceptional customer service abilities

Capable of thriving in a fast-paced and high-pressure environment

Demonstrated professionalism and strong work ethic

Team-oriented mindset with adaptability and eagerness to learn


Effective communication, multitasking, and the ability to work under pressure are vital for success in this role, which also demands attention to detail and a commitment to ensuring patient satisfaction.

Compliance with HIPAA regulations is essential.

Exhibit sound judgment and discretion

Proficient in technology and familiar with Microsoft Office applications, including:

Google Workspace

Word

Excel

Key Responsibilities:

Greet patients upon arrival and address inquiries and concerns.

Handle incoming calls, provide information, and transfer calls or take messages as needed

Coordinate appointment scheduling

Register new patients and update existing patient information by collecting detailed personal and financial data

Facilitate patient flow by notifying healthcare providers of patient arrivals, being aware of delays, and communicating effectively with patients and clinical staff

Maintain and update patient records through data entry, faxing, and scanning.

Collect deductibles, coinsurance, balances, copays, and manage over-the-counter sales

Review all necessary accounts receivable/accounts payable changes since the last visit and update records accordingly

Manage multiple providers' schedules efficiently.

Keep track of orthotics received, contact patients, and schedule follow-up appointments


Oversee office inventory and equipment by checking stock levels; anticipating supply needs; placing and expediting orders; verifying receipt of supplies; and scheduling equipment maintenance and repairs.

Verify insurance eligibility and necessary referrals and prior authorizations for next-day appointments

Prepare end-of-day reports, deposit slips, and upload documents to shared files daily

Review billing claims and denials, collecting necessary information from providers or patients

Assist with additional office tasks as required

Physical Requirements:


The physical demands outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this role.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.

While performing the responsibilities of this position, the employee is regularly required to sit, talk, hear, and use hands to write, type, or operate office equipment.

The employee may occasionally need to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and smell.

The employee is required to perform repetitive motions, including reaching overhead and typing. The employee must occasionally lift up to 50 pounds and/or carry objects weighing up to 25 pounds. Specific vision abilities required by this role include peripheral vision, depth perception, and the ability to adjust focus.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities


The contractor will not discharge or discriminate against employees or applicants based on inquiries about, discussions of, or disclosures regarding their own pay or the pay of another employee or applicant.

However, employees with access to compensation information as part of their essential job functions cannot disclose the pay of other employees or applicants to individuals without access to such information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

41 CFR c)

  • Richmond, Virginia, United States Foot And Ankle Specialists Full time

    The Medical Office Receptionist plays a vital role in providing administrative support and services to the clinic, healthcare providers, and patients in a dynamic medical environment. This position encompasses a variety of responsibilities, including patient interaction, appointment scheduling, data management, and patient education.Essential Skills and...


  • Richmond, Virginia, United States D Keith Crossen M D P C Full time

    Job SummaryWe are seeking a highly skilled and organized Medical Receptionist to join our team at D Keith Crossen M D P C. As a Medical Receptionist, you will be responsible for providing exceptional patient care and administrative support to our clinical staff.Key ResponsibilitiesAnswer all incoming calls related to scheduling, billing, and medication...

  • Receptionist

    4 weeks ago


    Richmond, Virginia, United States MSCCN Full time

    Receptionist Job DescriptionWe are seeking a skilled Receptionist to join our team at MSCCN. This part-time role offers a short-term contract employment opportunity where you will play a crucial role in managing our front desk operations.Key Responsibilities:Handle incoming calls, redirecting them to the appropriate department or personnel.Greet and assist...

  • Medical Office LPN

    3 days ago


    Richmond, Virginia, United States VitalCheck Wellness Full time

    VitalCheck Wellness is seeking a dedicated and compassionate Licensed Practical Nurse (LPN) with experience in phlebotomy to assist patients in making referral appointments and perform skilled specimen collections for employees at private businesses in Richmond, VA.Key Responsibilities:Record patient information, including insurance details, and utilize...


  • Richmond, Virginia, United States Foot And Ankle Specialists Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Medical Front Desk Receptionist to join our team at Foot And Ankle Specialists. As a key member of our administrative staff, you will provide exceptional patient care and support to our doctors and patients in a fast-paced medical office environment.Key ResponsibilitiesWelcome patients and...


  • Richmond, Virginia, United States Heartland Dental and Supported Offices Full time

    About the RoleWe are seeking a highly motivated and organized Front Office Receptionist to join our team at Complete Dental Care of Richmond. As a key member of our front office team, you will be responsible for providing exceptional patient care and administrative support to our dental practice.Key ResponsibilitiesGreet and welcome patients, creating a...


  • Richmond, Virginia, United States Hendrick Automotive Group Full time

    Job Title: Receptionist - Full TimeRick Hendrick Chevrolet Buick GMC is seeking a highly motivated and organized Receptionist to join our team in Richmond, VA. As a key member of our front office team, you will be responsible for providing exceptional customer service, answering phone calls, and greeting customers as they enter the dealership.Key...


  • Richmond, Virginia, United States EPIQ Systems Full time

    Job Title: Office Services ClerkAn Office Services Clerk is a vital member of our team, providing administrative support to our clients. This role involves a range of tasks, including mail services, hospitality, facilities management, and receptionist duties.Key Responsibilities:Mail Services: Ensure timely and efficient mail processing, including sorting,...

  • Receptionist

    1 week ago


    Richmond, Virginia, United States International Rescue Committee Full time

    Job OverviewThe Receptionist provides critical support to the International Rescue Committee's office operations, ensuring a seamless experience for visitors, clients, and staff. This role is responsible for managing the front desk, coordinating telecommunications, and maintaining a welcoming atmosphere.Key Responsibilities:Greet and direct visitors,...


  • Richmond Heights, Virginia, United States Hendrick Automotive Group Full time

    Job Title: Receptionist - Part TimeRick Hendrick Chevrolet Buick GMC is seeking a highly motivated and organized Receptionist to join our team in Richmond, VA. As a Receptionist, you will play a vital role in providing exceptional customer service and ensuring a seamless experience for our customers.Key Responsibilities:Answer and direct incoming phone calls...


  • Richmond Heights, Virginia, United States Hendrick Automotive Group Full time

    Job Title: Receptionist - Full TimeWe are seeking a highly skilled and customer-focused Receptionist to join our team at Rick Hendrick Chevrolet Buick GMC in Richmond, VA. As a Receptionist, you will play a vital role in providing exceptional customer service and ensuring a seamless experience for our customers.Key Responsibilities:Answer and direct incoming...


  • Richmond, Virginia, United States Richmond University Medical Center Full time

    We're seeking a highly skilled Medical Office Professional to join our team at Richmond University Medical Center. As a key member of our healthcare team, you will play a vital role in ensuring the smooth operation of our medical offices.Key Responsibilities:Prepare examination rooms with the necessary supplies and equipment.Notify managers of defective or...


  • Richmond, Virginia, United States Ali Medical Transport Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Office Assistant to join our team at Ali Medical Transport. As a key member of our backend operations, you will be responsible for providing exceptional support to our clients and staff.Key ResponsibilitiesAct as the primary point of contact for clients, communicating with our dispatch team to...


  • Richmond, Virginia, United States Specialist Office Full time

    Job SummaryWe are seeking a highly skilled and experienced Primary Care Nurse Specialist to join our team at Specialist Office. As a key member of our healthcare team, you will be responsible for providing high-quality patient care and support to our patients.Key ResponsibilitiesSupport the Physicians: Provide clinical and administrative assistance to our...


  • Richmond, Virginia, United States Complete Dental Care of Richmond Full time

    OverviewComplete Dental Care of Richmond is seeking a highly motivated and organized individual to join our front office team as a Front Office Receptionist.ResponsibilitiesWelcome patients and create a positive first impression of our teamManage front office duties, including answering phones, checking office mail and email, and communicating with patients...


  • Richmond, Virginia, United States Complete Dental Care of Richmond Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Front Office Receptionist to join our team at Complete Dental Care of Richmond. As a key member of our front office team, you will be responsible for providing exceptional patient care and administrative support to our dental providers.Key ResponsibilitiesGreet and welcome patients, creating a...


  • Richmond, Virginia, United States Biomat USA Full time

    Job SummaryWe are seeking a highly skilled and compassionate Medical Receptionist to join our team at Grifols, a global healthcare company. As a Medical Receptionist, you will play a vital role in ensuring the smooth operation of our Donor Center, providing exceptional customer service to donors, and supporting our medical team in delivering high-quality...


  • Richmond, Virginia, United States Epiq Full time

    At Epiq, we're looking for a skilled Office Services Clerk to join our team. As an Office Services Clerk, you'll be part of a team that provides administrative support to our clients, including copy, print, mail, hospitality, facilities, and receptionist services.Mail Services involves accurately metering, sorting, and distributing mail and accountable...


  • Richmond, Virginia, United States Commonwealth Pain Management and Wellness Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Medical Office Specialist to join our team at Commonwealth Pain Management and Wellness. As a Medical Office Specialist, you will play a critical role in ensuring the smooth operation of our office, providing exceptional patient care, and maintaining accurate records.Key ResponsibilitiesManage...


  • Richmond, Virginia, United States Bon Secours Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Medical Office Coordinator to join our team at Bon Secours Sleep Center in Hanover. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and administrative support to our medical staff.Key Responsibilities:Register patients, collect demographic...