Medical Office Receptionist
2 months ago
The Medical Office Receptionist plays a vital role in providing administrative support and services to the clinic, healthcare providers, and patients in a dynamic medical environment.
This position encompasses a variety of responsibilities, including patient interaction, appointment scheduling, data management, and patient education.
Essential Skills and Qualifications:
High School Diploma or GED equivalent
Ability to build and maintain positive relationships with patients, colleagues, and the community
Preferred: 2+ years of administrative experience in a healthcare setting
Familiarity with health insurance processes, pre-authorization, insurance verification, medical terminology, CPT codes, and ICD-9 codes is advantageous
Exceptional customer service skills are required
Capability to thrive in a fast-paced and high-pressure environment
Demonstrated professionalism and strong work ethic
Team-oriented with a flexible attitude and eagerness to learn
Effective communication, multitasking, and the ability to work under pressure are crucial for success in this role, which also demands attention to detail and a commitment to delivering excellent patient satisfaction.
Sound judgment and discretion are necessary
Proficiency in technology and familiarity with Microsoft Office applications, including:
Google Workspace
Word
Excel
Key Responsibilities:
Greet patients upon arrival and address their inquiries and concerns.
Handle incoming calls, provide information, and transfer calls or take messages as needed
Coordinate appointment scheduling
Register new patients and update existing patient information by collecting detailed personal and financial data
Facilitate patient flow by notifying healthcare providers of patient arrivals, managing delays, and communicating with patients and clinical staff
Maintain and update patient records through data entry, faxing, and scanning.
Collect payments, including deductibles, coinsurance, balances, and copays, and manage over-the-counter sales
Review all required accounts receivable/accounts payable changes since the last visit and update records accordingly
Manage multiple healthcare providers' schedules.
Keep track of orthotics received, contact patients, and schedule follow-up appointments
Oversee office inventory and equipment by checking stock levels; anticipating supply needs; placing and expediting orders; verifying receipt of supplies; and scheduling equipment maintenance and repairs.
Prepare end-of-day reports, deposit slips, and upload to shared files daily
Examine billing claims and denials, collecting necessary information from providers or patients
Assist with additional office tasks as required
Physical Requirements:
The physical demands outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this role.
While performing the responsibilities of this position, the employee is regularly required to sit, talk, hear, and use hands to write, type, or operate office equipment.
The employee may occasionally need to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and smell.
The employee is required to perform repetitive motions, including reaching overhead and typing. The employee must occasionally lift up to 50 pounds and/or carry objects weighing up to 25 pounds. Specific vision abilities required by this role include peripheral vision, depth perception, and the ability to adjust focus.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
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