Operations Support Specialist

2 weeks ago

Ann Arbor, Michigan, United States Shelter Association of Washtenaw County Full time


The Shelter Association of Washtenaw County is dedicated to fostering a diverse workplace and proudly stands as an equal opportunity employer.

All qualified candidates will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.


About Us:
In the United States, millions are just one paycheck away from homelessness. In Washtenaw County alone, a significant number of individuals are currently facing homelessness.

The Shelter Association of Washtenaw County (SAWC), established in 1982, serves as the primary provider of essential services and emergency shelter for individuals in Washtenaw County.

SAWC operates from a central facility and caters to a diverse population, including first-time homeless individuals, veterans, survivors of domestic violence, and those grappling with substance abuse or mental health challenges.
Our Core Services Include:
Emergency Shelter, Non-Residential Support, Shelter Diversion, Critical-Time Intervention, and Warming Shelter. Annually, SAWC assists nearly 1500 individuals.

Mission:
To end homelessness, one individual at a time.

Position Overview:


This role is an integral part of the Shelter Operations Team, responsible for ensuring the efficient functioning of shelter operations during assigned shifts.

Key responsibilities include maintaining the safety of all guests, delivering exceptional customer service, and executing tasks in alignment with the overarching mission of the Shelter Association of Washtenaw County.

The Shelter operates continuously and remains open at all times.

The compensation for this position ranges from $18.50/hr to $19.50/hr, depending on tenure in the role.

The Shelter Association of Washtenaw County provides a comprehensive benefits package that encompasses:

medical, dental, and vision insurance with minimal deductibles; 403(b) retirement matching; flexible spending accounts; generous paid time off; disability and life insurance; and a flexible work schedule.

We cultivate a dynamic work environment aimed at inspiring hope in those we serve.

Generous paid time off includes 12 days after six months of employment and 24 days annually after one year of service.

The standard work schedule for this position is Monday through Friday, from 7:45 AM to 4:15 PM.

General Responsibilities:

  • Committed to the mission of SAWC in addressing homelessness.
  • Engaging with clients in a respectful and ethical manner (in accordance with NASW Code of Ethics).
  • Providing supportive, empathetic, and confidential assistance to clients.
  • Familiarizing oneself with and adhering to SAWC policies and procedures.
  • Documenting client information and activities in HMIS and staff notes accurately and professionally.
  • Availability to work on holidays.
  • Punctuality and accurate timekeeping.
  • Assisting clients in obtaining necessary identification and documentation.
  • Coordinating on-site services and activities for guests, including collaborations with other agencies and organizations.
  • Overseeing the operations of various shelter floors.
  • Performing light cleaning and laundry duties.
  • Undertaking additional responsibilities as assigned.

Qualifications:
Associate's Degree, professional certification, or equivalent experience is preferred. Relevant experience in housing, mental health, substance dependency, and poverty issues is advantageous. Experience in social work, social services, or human services is also beneficial. Note that SAWC will consider alternative, comparable experience in lieu of a degree.

Ideal Candidate Attributes:

  • Dependable and willing to work during holidays.
  • Capable of being assertive without being confrontational.
  • Effective team player.
  • Demonstrates sound judgment.
  • Both welcoming and assertive in approach.
  • Culturally competent, especially in working with individuals facing serious mental health issues, substance dependency, or diverse gender identities and sexual orientations.
  • Mindful of personal boundaries, ethical responsibilities, and prioritizing client needs.
  • Mature and professional in demeanor and actions.

Application Process:
Interested candidates are encouraged to submit their resume and cover letter. Applications are reviewed and interviews are conducted on an ongoing basis.

  • Operations Support Specialist

    2 weeks ago

    Ann Arbor, Michigan, United States Busch's Full time

    Position OverviewThe role of a Utility Specialist involves a diverse range of responsibilities aimed at ensuring the smooth operation of various departments within the store.Key ResponsibilitiesAssist in various tasks across multiple departments as required.Ensure that products are rotated effectively and are within their expiration dates.Maintain proper...

  • Operations Support Specialist

    2 weeks ago

    Ann Arbor, Michigan, United States Busch's Full time

    Position OverviewThe role of a Utility Specialist involves a diverse range of responsibilities aimed at ensuring the smooth operation of various departments within the store.Key ResponsibilitiesAssist in covering for colleagues across multiple areas as required.Ensure that products are rotated effectively and are within their expiration dates.Maintain proper...

  • Educational Support Specialist

    2 weeks ago

    Ann Arbor, Michigan, United States A Plus Learning Center LLC Full time

    Job OverviewImmediate Opening: Educational Support SpecialistA Plus Learning Center LLC is dedicated to fostering academic growth through a self-directed learning approach. We are seeking a motivated individual to assist in our educational programs.Working HoursOur center operates on select weekdays, providing a structured environment for learning.Role...

  • IT Support Specialist

    2 weeks ago

    Ann Arbor, Michigan, United States Insight Global Full time

    Position OverviewRole Summary:An IT Support Specialist is needed to enhance the operational efficiency of our client's Global Care team. This role involves managing support inquiries from various retail locations to effectively troubleshoot and resolve issues related to their Point of Sale (POS) systems.Key Responsibilities:Provide technical assistance and...

  • IT Support Specialist

    2 weeks ago

    Ann Arbor, Michigan, United States Insight Global Full time

    Position: IT Support SpecialistShifts: 1 opening for 12 PM-9 PM & 1 opening for 3 PM-midnight shiftDuration: 6 month C2HLocation: Onsite work requiredPay Rate: $16-$21.50/hr **Compensation may vary based on various factors, including skills, experience, and education. **Benefit packages for this role will commence on the 31st day of employment and will...

  • Administrative Support Specialist

    1 week ago

    Ann Arbor, Michigan, United States Probility Therapy Services Full time

    Job OverviewWe are seeking a dedicated Administrative Support Specialist to enhance our operational efficiency at Probility Therapy Services. This role is ideal for individuals who thrive in a dynamic environment and are passionate about providing exceptional support.Key Responsibilities:Manage front desk operations and ensure a welcoming atmosphere for...

  • Anesthesia Support Specialist

    2 weeks ago

    Ann Arbor, Michigan, United States Trinity Health Full time

    Employment Type: Full-timeShift: Evening ShiftPosition Overview: The Anesthesia Support Specialist is a vital member of the anesthesia care team, contributing to patient safety and care during various anesthesia procedures. This role involves collaboration with anesthesiologists and nurse anesthetists to ensure optimal conditions for patient management.Work...

  • Sales Support Specialist

    1 week ago

    Ann Arbor, Michigan, United States Ashcom Technologies Full time

    Sales Support Specialist at Ashcom Technologies IncAshcom Technologies Inc is a prominent innovator in the development of business system software and mobile and web technology solutions tailored for diverse sectors. We are in search of a Sales Support Specialist to become a vital part of our energetic team. This position entails interacting with prospective...

  • IT Support Specialist

    2 weeks ago

    Ann Arbor, Michigan, United States Insight Global Full time

    Position: IT Support SpecialistShifts: 1 opening for 12 PM-9 PM & 1 opening for 3 PM-midnight shiftDuration: 6 month C2HLocation: Ann Arbor (onsite Tuesday-Thursday)PR: $16-$21.50/hr **Exact compensation may vary based on several factors, including skills, experience, and education. **Benefit packages for this role will start on the 31st day of employment...

  • Administrative Support Specialist

    1 week ago

    Ann Arbor, Michigan, United States Retirement Income Solutions Full time

    Job OverviewPosition Title: Administrative Support Specialist at Retirement Income Solutions Retirement Income Solutions is a reputable, independent Registered Investment Advisor situated in Ann Arbor, Michigan. Established over three decades ago, our firm is grounded in the belief that client relationships should be nurtured through trust, integrity, and...

  • Customer Support Specialist

    7 days ago

    Ann Arbor, Michigan, United States UBE Machinery Full time

    Job SummaryUBE Machinery is seeking a highly skilled Customer Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing expert technical assistance to our customers, ensuring their machines are running smoothly and efficiently.Key ResponsibilitiesOn-Site Support: Provide on-site technical...

  • Customer Support Specialist

    4 days ago

    Ann Arbor, Michigan, United States UBE Machinery Inc Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Support Specialist to join our team at UBE Machinery Inc. as a Technical Service Engineer. This role will be responsible for providing technical support and assistance to our customers, ensuring the smooth operation of our Injection Mold, Aluminum Extrusion, and Die Cast machines.Key...

  • IT Support Specialist for User Assistance

    2 weeks ago

    Ann Arbor, Michigan, United States Zolon Tech Full time

    Zolon Tech is seeking a dedicated IT Support Specialist to enhance our IT and telecommunications services. This role is essential in supporting our mission to ensure compliance with industry standards and provide top-notch user assistance. Key Responsibilities: Serve as the primary point of contact for users requiring assistance with Internet and Intranet...

  • Healthcare Customer Support Specialist

    2 weeks ago

    Ann Arbor, Michigan, United States Trinity Health Full time

    Employment Type: Full timeShift: Day Shift Position Overview: The Healthcare Customer Support Specialist plays a crucial role in assisting patients and visitors by providing guidance and essential information regarding healthcare services. This position involves collecting and verifying patient information, including demographic and financial details, to...

  • IT Support Specialist for User Assistance

    2 weeks ago

    Ann Arbor, Michigan, United States Zolon Tech Full time

    Zolon Tech is seeking a dedicated IT Support Specialist to join our team, providing essential support to our IT and telecommunications services. This role is crucial in facilitating the mission of our organization, ensuring that all technical operations run smoothly and efficiently. Key Responsibilities: Act as the primary point of contact for users needing...

  • Automotive Sales Support Specialist

    2 weeks ago

    Ann Arbor, Michigan, United States LaFontaine Automotive Group Full time

    Automotive Sales Support SpecialistAre you looking to be part of a dynamic organization that values family, fosters internal growth, and is dedicated to environmental stewardship? If so, this role may be a perfect fit for you.Position Overview: The Automotive Sales Support Specialist operates within the dealership's showroom, providing essential support to...

  • Support Specialist for Community Living

    2 weeks ago

    Ann Arbor, Michigan, United States Community Living Centers, Inc. Full time

    Welcome to Community Living Centers, Inc.Are you dedicated to enhancing the quality of life for individuals with developmental challenges? Do you excel in fostering a secure and supportive atmosphere for those in need?If so, we have a rewarding opportunity for you.Position: Community Living Support SpecialistWe are in search of committed individuals to fill...

  • Support Specialist for Community Living

    2 weeks ago

    Ann Arbor, Michigan, United States Community Living Centers, Inc. Full time

    Welcome to Community Living Centers, Inc.Are you dedicated to enhancing the quality of life for individuals with developmental challenges? Do you excel in fostering a secure and supportive atmosphere?If so, we have a rewarding opportunity for you.Position: Community Living Support SpecialistWe are actively seeking committed individuals for part-time roles...

  • Technical Support Specialist

    2 weeks ago

    Ann Arbor, Michigan, United States C3 Industries Full time

    About Us...At C3 Industries, we specialize in cannabis production, but our greatest asset is our workforce. We prioritize local hiring, offer competitive compensation packages, and provide our employees with opportunities for professional development. Our commitment to diversity and inclusion is reflected in our hiring practices, as we strive to create a...

  • AV Support Specialist

    2 days ago

    Ann Arbor, Michigan, United States Coupa Software Full time

    About the RoleCoupa Software is a leading provider of cloud-based spend management solutions. We're seeking an experienced AV Support Specialist to join our team and support our on-site events and meetings.Key ResponsibilitiesSet up and troubleshoot audio-visual equipment in conference roomsEnsure seamless execution of planned eventsIdentify opportunities to...