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Customer Support Specialist

2 months ago

Ann Arbor, Michigan, United States UBE Machinery Full time
Job Summary

UBE Machinery is seeking a highly skilled Customer Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing expert technical assistance to our customers, ensuring their machines are running smoothly and efficiently.

Key Responsibilities
  • On-Site Support: Provide on-site technical support to customers, including installation, troubleshooting, and repair of industrial machinery.
  • Technical Training: Train customers and service technicians on the operation and maintenance of our machines.
  • Troubleshooting: Troubleshoot and resolve customer machine problems via phone and/or on-site.
  • Documentation: Maintain accurate records of customer interactions, including technical reports and documentation.
Requirements
  • Education: Associate's Degree or two to three years related experience and/or training, or combination of education and experience.
  • Technical Knowledge: Working knowledge of hydraulics, practical electrical engineering, and general knowledge of mechanical theory.
  • Communication Skills: Strong oral and written communication skills.
  • Travel: Ability to travel up to 75% of the time, including domestic and international travel.
Preferred Qualifications
  • PLC Experience: Experience with Program Logic Control (PLC) systems.
  • Mechanical Background: Previous experience in a mechanical or industrial setting.
  • Customer Service Experience: Previous customer service experience, preferably in a technical support role.