Front Desk Operations Assistant

4 weeks ago


Southbridge, Massachusetts, United States Shaner Hotel Group Full time
Job Description

As a key member of the Front Desk team, the Assistant Front Desk Manager plays a vital role in ensuring the smooth operation of the Front Desk. This includes managing reservations, registration, bell services, telephone services, and guest accounting to maximize room revenue and maintain established standards and procedures.

Responsibilities
  • Assist the Front Desk Manager in all aspects of the Front Desk operation.
  • Maintain a high quality of services offered to guests through effective management of functional areas.
  • Direct, implement, and maintain a strong service and management philosophy that guides staff.
  • Cover shifts as needed to ensure seamless service.
Qualifications
  • High school graduate.
  • Minimum 1-3 years of front office management experience in the hospitality industry.
  • Ability to communicate effectively with guests, visitors, vendors, and hotel staff.
  • Ability to provide clear and concise communication.
  • Ability to read and interpret documents, including safety rules, operating instructions, and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively before groups.
  • Ability to apply good judgment and make sound decisions.
  • Ability to compute mathematical calculations.
  • Familiarity with yield management and cost controls.
Desired Qualifications
  • Some college education.
  • Experience with specific property management systems.
  • Fluency in a second language, preferably Spanish.
Skills
  • Ability to perform duties with attention to detail, speed, accuracy, and follow-through.
  • Ability to work with minimal supervision.
  • Ability to enforce hotel and brand standards, policies, and procedures.
  • Ability to ensure security and confidentiality of hotel, guest, and employee data.
  • Ability to use business computer systems effectively.
  • Ability to achieve and maintain required performance ratings.
  • Ability to work flexible hours in a 24/7 operation.


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