Night Auditor

Responsibilities

The Night Auditor is responsible for attending to the needs of guests, balancing the revenue and expense transactions that occurred during the day, and performing all the functions of the front desk staff during the audit shift. The Night Auditor will possess good communications and guest service skills and have the ability to take appropriate action to meet and exceed guest expectations.

Key Responsibilities:

• Balance revenue and expense transactions for the day
• Perform front desk duties during the audit shift
• Provide excellent guest service and communication
• Take appropriate action to meet and exceed guest expectations

Requirements

• High school graduate or equivalent
• Minimum one year customer service experience; previous hotel experience preferred
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding
• Computer experience preferred
• Bilingual English/Spanish a plus
• Knowledge of local activities and attractions appropriate for clientele

Additional Responsibilities:

• Be available to work a flexible schedule, including weekends, holidays, and overnight hours
• Handle guest complaints ensuring guest satisfaction
• Process all check-ins and check-outs according to established hotel requirements
• Adhere to payment, cash handling and credit policies/procedures
• Generate, print, and distribute daily reports to designated departments/personnel

About Us

Shaner Hotel Group

Shaner Hotels is a leading hospitality owner-operator and management company with a portfolio of over 65 full-service, select-service, extended-stay and resort properties in 14 states and four countries. We partner with top hospitality brands and provide a range of services for investors, hotel owners, and brands, including hotel development, design and construction, e-commerce, and revenue management.