Customer Service Representative
1 month ago
We are seeking a highly organized and personable individual to join our Welcome Center team at the Tri Community Branch YMCA. As a key member of our team, you will be responsible for providing exceptional customer service to our members and guests, ensuring a positive and welcoming experience for all who visit our facility.
Key Responsibilities- Provide excellent customer service to members and guests, responding to inquiries and resolving issues in a professional and courteous manner.
- Manage the front desk, handling membership sales, renewals, and cancellations, as well as processing payments and answering phone calls.
- Assist with membership promotions and events, helping to drive engagement and retention.
- Work collaboratively with other team members to achieve departmental goals and objectives.
- Maintain a clean and organized workspace, adhering to YMCA standards and policies.
To be successful in this role, you will need:
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups of people.
- Strong organizational and time management skills, with the ability to multitask and prioritize tasks.
- A positive and welcoming attitude, with a commitment to providing exceptional customer service.
- Basic computer skills, including proficiency in Microsoft Office and YMCA software systems.
In addition to a competitive hourly rate of $15.00, we offer a range of benefits, including:
- Access to YMCA facilities for all employees.
- Employee Assistance Program (EAP) services.
- Sick leave and other benefits.
We are an equal opportunity employer, committed to diversity and inclusion. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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