Front Desk Representative

1 month ago


Southbridge, Massachusetts, United States Shaner Hotel Group Full time
Job Title: Front Desk Agent

At Shaner Hotel Group, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Wellsworth Hotel in Southbridge, Massachusetts.

Job Summary:

We are looking for a professional and enthusiastic individual to provide exceptional guest service, handle front desk operations, and maintain a positive and welcoming atmosphere for our guests.

Responsibilities:
  • Provide warm and friendly service to guests, ensuring a seamless and positive experience.
  • Check-in and check-out guests, handle room assignments, and resolve any issues that may arise.
  • Answer and direct phone calls, respond to guest inquiries, and provide information about hotel services and amenities.
  • Process payments, handle cash and credit transactions, and maintain accurate records.
  • Generate and distribute daily reports to designated departments and personnel.
  • Resolve discrepancies on the room status report with Housekeeping.
  • Perform other duties as assigned by management.
Requirements:
  • High school graduate or equivalent.
  • Minimum one year customer service experience; previous hotel experience preferred.
  • Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
  • Computer experience preferred.
  • Bilingual English/Spanish a plus.
  • Knowledge of local activities and attractions appropriate for clientele.
About Us:

Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries.

We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website.



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