Regional Operations Manager

2 months ago

Tucson, Arizona, United States Avenue5 Residential Full time
About the Regional Manager Role

We are seeking a seasoned Regional Manager to oversee the operations of several properties, ensuring efficient management, vendor contracts, maintenance, lease administration, monthly reporting, and a positive experience for residents, associates, and property owners.

Key Responsibilities:
  • Oversee property operations, including resident satisfaction and retention, full resident lifecycle activities, property P&L, and property marketing in accordance with company standards.
  • Ensure high client customer satisfaction.
  • Manage associate life cycle, including recruiting, mentoring, and performance management.
  • Create strategic marketing plans to attract and retain residents in conjunction with the Avenue5 marketing team.
  • Manage properties' annual budget, P&L statements, general ledger, and create necessary reports for property owners and Avenue5 leadership.
  • Understand operations guidelines for each property established within the Property Management Agreement.
  • Regularly inspect properties to ensure high curb appeal, office, and maintenance operations, and competitive market positioning.
  • Respond to escalated resident complaints and issues and serve as liaison to residents and corporate office regarding common area maintenance and enforcement of landlord rules and regulations.
  • Oversee site natural disaster and emergency evacuation plans.
  • Manage property and associate safety records, property loss claims, and risk management initiatives.
Requirements:
  • High School diploma or equivalent required; Bachelor's degree preferred.
  • Five to ten years of property management experience required.
  • Three to five years of direct management experience required.
  • Prior experience in Yardi or another equivalent property management system required.
  • Real estate license as required by state or local law.
  • Understanding of HUD and/or loan assistance process preferred.
  • Knowledge of P&L Statements, GL's, budgeting, etc. required.
  • Three to five years of ownership-level responsibilities of resident rental lifecycle activities required.
Skills and Requirements:
  • Ability to effectively interact with residents, suppliers, other associates, and clients.
  • Ability to create a climate in which associates want to do their best by leading and communicating a shared vision with associates and providing coaching and development.
  • Ability to relay technical concerns with adequate detail, quickly and accurately.
  • High degree of initiative and problem-solving ability.
  • Intermediate level knowledge with Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
  • Ability to organize work, engage in a variety of tasks simultaneously, and consistently meet deadlines.
  • Ability to write reports and business correspondence.
  • Excellent written and verbal communication skills.
  • Strong interpersonal skills to effectively and sensitively communicate with all levels of management.
  • Ability to work independently and prioritize effectively in a fast-paced environment.
  • Ability to cope and defuse situations involving angry or difficult people.
Scheduling:
  • Required to maintain a regular schedule, which may require working overtime, weekends, and non-traditional holidays.
  • Ability to travel, including overnight.
Environment:
  • Exposure to an environment typically found in an office building.
  • Exposure to hot, cold, wet, humid, or windy conditions (temperatures may vary depending on the weather in different regions).
  • Exposure to noise, vibrations, atmospheric conditions, as well as working in confined or restricted spaces.
  • Potential exposure to communicable diseases through frequent contact with the public.
  • Possible exposure to short-tempered or aggressive people.
  • Potential exposure to chemicals, electrical shock, heights, mechanical parts or machines, and fire.

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