Studio Operations Manager

1 week ago

San Antonio, Texas, United States Orange theory Full time
Job Overview

The Studio Sales and Operations Manager plays a pivotal role in driving membership acquisition, retention, and employee development within the studio. This individual will oversee the hiring, onboarding, and supervision of team members, as well as plan and assign daily, weekly, and monthly goals. Excellent customer service and task direction are essential components of this role.

Key Responsibilities
  • Sales and Operations Management: Effectively manage and exceed sales and operational budgets, ensuring adherence to business policies and driving revenue growth.
  • Team Leadership and Development: Lead and coach OTF staff, ensuring high performance through effective training, evaluation, and mentorship.
  • Sales Strategy and Execution: Coordinate sales drivers, oversee sales process, and maintain OTF class size through promotional initiatives.
  • Customer Service and Community Engagement: Provide exceptional customer service, resolve issues effectively, and plan engaging events to enhance community involvement.
  • Operational Excellence: Enforce corporate policies, maintain front desk systems, and ensure facility cleanliness, maintenance, and operational efficiency.
  • Performance Evaluation and Improvement: Conduct staff performance reviews, monitor KPIs, and implement strategies for continuous improvement in sales, service, and operations.
Requirements
  • Demonstrate High Performance: Show competitive drive and deliver results at a high level.
  • Effective Management Skills: Ability to prioritize, organize, and complete tasks efficiently, including managing difficult customer and employee situations.
  • Interpersonal and Communication Skills: Connect effectively with members, the community, and the public. Possess excellent written and verbal communication skills.
  • Business Acumen: Demonstrate strong decision-making skills that add value to the business. Proficient in Microsoft Office, mobile applications, and CRMs.
  • Education and Experience: High school diploma or equivalent required, Bachelor's degree preferred. 1+ years of experience in retail or direct sales management/lead generation systems.

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