Process Improvement Specialist

2 months ago


Chicago, Illinois, United States Health Care Service Corporation Full time
Job Summary

This position is responsible for leading process leaders/process stewards in planning, defining, developing, testing, documenting, analyzing results, and/or implementing process improvement and process reengineering opportunities.

Key Responsibilities
  • Leading and supporting business process activities and methods to super process leaders/process stewards.
  • Leading team activities, deliverables, and issue resolution.
  • Leading key activities including data collection, metric definition, and analysis, and root cause analysis.
  • Supporting development and evolution of HCSC business process management methodology.
  • Identifying best practice standards, guidelines, procedures, and tools for analyzing, designing, and implementing business process initiatives.
Requirements
  • Bachelor's degree or 4 years of business experience.
  • 5 years of experience in process improvement and development of business metrics.
  • 5 years of experience in a healthcare role involving judgment and analytical skills.
  • Experience in leading, developing, or managing employees.
  • Clear and concise verbal and written communication skills.
  • Experience working with all levels in the organization, leading projects, and problem resolution.
  • Experience facilitating group meetings, including representing the company with external customers.
  • Proficiency in Word, Excel, PowerPoint, and Lotus Notes.
  • Analytical and organizational skills, including experience in meeting deadlines.
Preferred Requirements
  • Medicare operations experience preferred.
  • Experience working with a project management methodology.
  • Experience using quality improvement programs such as Total Quality Management (TQM), or Six Sigma.
Additional Requirements
  • Highly seeking someone with survey experience, knowledge of IRT (NCQA Accreditation Surveys).
  • Ability to travel (very minimal).


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