Process Improvement Specialist
2 months ago
This position is responsible for leading process leaders/process stewards in planning, defining, developing, testing, documenting, analyzing results, and/or implementing process improvement and process reengineering opportunities.
Key Responsibilities- Leading and supporting business process activities and methods to super process leaders/process stewards.
- Leading team activities, deliverables, and issue resolution.
- Leading key activities including data collection, metric definition, and analysis, and root cause analysis.
- Supporting development and evolution of HCSC business process management methodology.
- Identifying best practice standards, guidelines, procedures, and tools for analyzing, designing, and implementing business process initiatives.
- Bachelor's degree or 4 years of business experience.
- 5 years of experience in process improvement and development of business metrics.
- 5 years of experience in a healthcare role involving judgment and analytical skills.
- Experience in leading, developing, or managing employees.
- Clear and concise verbal and written communication skills.
- Experience working with all levels in the organization, leading projects, and problem resolution.
- Experience facilitating group meetings, including representing the company with external customers.
- Proficiency in Word, Excel, PowerPoint, and Lotus Notes.
- Analytical and organizational skills, including experience in meeting deadlines.
- Medicare operations experience preferred.
- Experience working with a project management methodology.
- Experience using quality improvement programs such as Total Quality Management (TQM), or Six Sigma.
- Highly seeking someone with survey experience, knowledge of IRT (NCQA Accreditation Surveys).
- Ability to travel (very minimal).
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