Process Improvement Specialist
1 month ago
This position is responsible for leading process leaders and process stewards in planning, defining, developing, testing, documenting, analyzing results, and implementing process improvement and process reengineering opportunities.
Key Responsibilities- Lead business process activities and methods to super process leaders and process stewards.
- Lead team activities, deliverables, and issue resolution.
- Lead key activities including data collection, metric definition, and analysis, and root cause analysis.
- Support development and evolution of HCSC business process management methodology.
- Identify best practice standards, guidelines, procedures, and tools for analyzing, designing, and implementing business process initiatives.
- Bachelor's degree or 4 years of business experience.
- 5 years of experience in process improvement and development of business metrics.
- 5 years of experience in a healthcare role involving judgment and analytical skills.
- Experience in leading, developing, or managing employees.
- Clear and concise verbal and written communication skills.
- Experience working with all levels in the organization, leading projects, and problem resolution.
- Experience facilitating group meetings, including representing the company with external customers.
- Proficiency in Word, Excel, PowerPoint, and Lotus Notes.
- Analytical and organizational skills, including experience in meeting deadlines.
- Medicare operations experience preferred.
- Experience working with a project management methodology.
- Experience using quality improvement programs such as Total Quality Management (TQM) or Six Sigma.
This position requires the ability to travel once or twice a year. The ideal candidate will have experience with survey management and knowledge of IRT (NCQA Accreditation Surveys).
HCSC is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to providing an inclusive workplace where employees feel valued and respected.
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