Process Improvement Specialist
1 week ago
This position is responsible for leading process leaders/process stewards in planning, defining, developing, testing, documenting, analyzing results, and/or implementing process improvement and process reengineering opportunities.
Leading and supporting business process activities and methods to the super process leaders/process steward. Leading team activities, deliverables, and issue resolution. Leading key activities including data collection, metric definition, and analysis, and root cause analysis.
Supporting development and evolution of HCSC business process management methodology, identifying best practice standards, guidelines, procedures, and tools for analyzing, designing, and implementing business process initiatives.
Key Responsibilities- Manage NCQA standards and end-to-end independently
- Conduct successful surveys
- Load IRT data for daily operations
- Travel once or twice a year
- Bachelor's degree or 4 years of business experience
- 5 years of experience in process improvement and development of business metrics
- 5 years of experience in a healthcare role involving judgment and analytical skills
- Experience in leading, developing, or managing employees
- Clear and concise verbal and written communication skills
- Experience working with all levels in the organization, leading projects, and problem resolution
- Experience facilitating group meetings, including representing the company with external customers
- Proficiency in Word, Excel, PowerPoint, and Lotus Notes
- Analytical and organizational skills, including experience in meeting deadlines
- Medicare Operations experience
- Experience working with a project management methodology
- Experience using quality improvement programs such as Total Quality Management (TQM), or Six Sigma
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