Customer Service Representative
1 month ago
MAT Express is a leading freight transportation company headquartered in San Diego, serving Southern California and beyond. As a family-owned and operated business for nearly 40 years, we are committed to providing exceptional customer service and fostering long-term career growth opportunities.
Key Responsibilities:
- Provide top-notch customer service by verifying pick-ups and deliveries, dispatching drivers, and maintaining accurate records.
- Coordinate and dispatch shipments, ensuring timely and efficient delivery of goods.
- Verify shipment details, including bills of lading and delivery times, to ensure accuracy and prevent discrepancies.
- Document damaged or missing items, and update records accordingly.
- Stay up-to-date with industry developments and best practices through ongoing education and training.
Requirements:
- 2+ years of customer service experience, preferably in logistics or transportation.
- Self-motivated and efficient, with a strong ability to work independently.
- Excellent communication and problem-solving skills, with a focus on building strong relationships with customers and colleagues.
- Proficient in Microsoft Office and Adobe Acrobat, with the ability to learn new software and systems quickly.
- Friendly and flexible, with a willingness to adapt to changing priorities and deadlines.
What We Offer:
- A competitive hourly rate of $20.00, with opportunities for growth and advancement.
- A dynamic and supportive work environment, with a focus on teamwork and collaboration.
- Ongoing training and development opportunities, to help you succeed in your role and advance your career.
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