Customer Service Representative

1 month ago


Hawthorne, California, United States MAT Express Full time
Job Overview

MAT Express is a leading freight transportation company headquartered in San Diego, serving Southern California and beyond. As a family-owned and operated business for nearly 40 years, we are committed to providing exceptional customer service and fostering long-term career growth opportunities.

Key Responsibilities:

  • Provide top-notch customer service by verifying pick-ups and deliveries, dispatching drivers, and maintaining accurate records.
  • Coordinate and dispatch shipments, ensuring timely and efficient delivery of goods.
  • Verify shipment details, including bills of lading and delivery times, to ensure accuracy and prevent discrepancies.
  • Document damaged or missing items, and update records accordingly.
  • Stay up-to-date with industry developments and best practices through ongoing education and training.

Requirements:

  • 2+ years of customer service experience, preferably in logistics or transportation.
  • Self-motivated and efficient, with a strong ability to work independently.
  • Excellent communication and problem-solving skills, with a focus on building strong relationships with customers and colleagues.
  • Proficient in Microsoft Office and Adobe Acrobat, with the ability to learn new software and systems quickly.
  • Friendly and flexible, with a willingness to adapt to changing priorities and deadlines.

What We Offer:

  • A competitive hourly rate of $20.00, with opportunities for growth and advancement.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
  • Ongoing training and development opportunities, to help you succeed in your role and advance your career.


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