Customer Service Ambassador at SpaceX

2 weeks ago


Hawthorne, California, United States SpaceX Full time
Starlink Customer Support Role

At SpaceX, we're revolutionizing the way people connect to the internet. As a member of our Starlink Customer Support team, you'll play a critical role in ensuring our customers have an exceptional experience.

Key Responsibilities:

  • Triage and resolve customer issues across multiple channels
  • Provide technical support to customers using hardware, software, and network expertise
  • Be a relentless internal advocate for the customer within SpaceX
  • Surface product, process, and training issues by pairing quantitative and qualitative methods
  • Collaborate with internal teams to create and improve troubleshooting workflows and identify root causes of issues

Requirements:

  • High school diploma or equivalency certificate
  • 1+ years of experience in a front-line customer support role and/or customer service

Preferred Skills and Experience:

  • 6+ months of customer support via phone, chat, email, voice, etc.
  • Excellent problem-solving and sleuthing skills
  • Ability to exceed the obvious and available solution, to do whatever it takes to satisfy the customer
  • Excellent written and verbal communication skills
  • Ability to work within a team environment
  • Excellent empathy, active listening, and resiliency skills
  • Strong attention to detail and excellent time management


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