Customer Service Ambassador at SpaceX
2 weeks ago
At SpaceX, we're revolutionizing the way people connect to the internet. As a member of our Starlink Customer Support team, you'll play a critical role in ensuring our customers have an exceptional experience.
Key Responsibilities:
- Triage and resolve customer issues across multiple channels
- Provide technical support to customers using hardware, software, and network expertise
- Be a relentless internal advocate for the customer within SpaceX
- Surface product, process, and training issues by pairing quantitative and qualitative methods
- Collaborate with internal teams to create and improve troubleshooting workflows and identify root causes of issues
Requirements:
- High school diploma or equivalency certificate
- 1+ years of experience in a front-line customer support role and/or customer service
Preferred Skills and Experience:
- 6+ months of customer support via phone, chat, email, voice, etc.
- Excellent problem-solving and sleuthing skills
- Ability to exceed the obvious and available solution, to do whatever it takes to satisfy the customer
- Excellent written and verbal communication skills
- Ability to work within a team environment
- Excellent empathy, active listening, and resiliency skills
- Strong attention to detail and excellent time management
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