Customer Service Representative, Technical Support

4 weeks ago


Hawthorne, California, United States Space Exploration Technologies Corporation Full time

Job Summary

As a member of the Starlink Customer Support team, you will be responsible for providing exceptional customer service and technical support to our customers worldwide. You will be the face of Starlink to our customers, ensuring they have a positive experience with our revolutionary satellite constellation.

Key Responsibilities

  • Provide technical support to customers via phone, email, and chat
  • Resolve customer complaints and issues in a timely and professional manner
  • Collaborate with internal teams to resolve complex customer issues
  • Stay up-to-date with product knowledge and technical developments

Requirements

  • Bilingual in Ukrainian and English
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and analytical skills


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