Customer Success Manager
1 day ago
We are seeking a highly skilled Customer Success Manager to join our team at IBM. As a Customer Success Manager, you will be responsible for ensuring the ongoing adoption and success of our clients, contributing to retention, renewals, and increased opportunities for growth.
Key Responsibilities- Client Engagement: Build strong relationships with key decision-makers at our clients, understanding their challenges and establishing yourself as a trusted technical expert for their migration, deployment, and adoption of our Integration and automation products.
- Use Case Exploration: Lead use case exploration and business framing workshops, developing client value realization models to drive business outcomes.
- Technical Conversations: Lead technical discussions that persuade clients to act based on their requirements and the value provided by IBM's solutions.
- Customer Success Planning: Develop post-deployment customer success plans aimed at continually increasing post-launch, active user adoption of IBM's products.
- Technical Expertise: Prior success in a customer-facing role such as customer success, consulting, pre-sales, technical account management, or equivalent functions.
- Communication Skills: Great presentation, communication, and interpersonal skills – both remote and in-person.
- Business Acumen: Track record of achieving targets and goals/quotas, self-motivated and strong organization/time management skills.
- Project Management: Experience in running large, complex projects or programs.
- Language Skills: Business fluent in English.
IBM is a leading technology and consulting company that infuses core business operations with intelligence, from machine learning to generative AI. We help organizations become more responsive, productive, and resilient by leveraging AI, data, and cloud technologies.
As an IBM employee, you will have access to a comprehensive benefits program, including healthcare, financial programs, paid time off, and training and educational resources. We are committed to creating a diverse and inclusive environment and are proud to be an equal-opportunity employer.
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