Customer Success Professional

6 days ago


Charlotte, North Carolina, United States Panoptyc Full time
About Panoptyc

Panoptyc is a pioneering company that utilizes cutting-edge AI technology and meticulous manual review to detect theft at over 15,000 markets in the US. We cater to a diverse range of clients, including Fortune 500 companies and small to medium-sized businesses. Our fully remote team has experienced rapid growth, and we are now seeking top talent from around the world to join our dynamic team.

Our Vision

We are committed to revolutionizing the customer success journey at Panoptyc. As the Customer Success expert, you will play a pivotal role in elevating customer satisfaction and driving growth. Your responsibilities will include customer success, managing key accounts, retention, and upsells. We are looking for a highly skilled and self-driven individual with a strong background in customer success and account management, who is ready to leverage their expertise to significantly impact our customers' experience and success using our products.

The Opportunity

You will have the opportunity to jump-start your career with us by taking ownership of the following key responsibilities:

  • New customer success role to be the point person for a Key Account plus other customers
  • Dedicate approximately 50% of your time initially to nurturing the Key Account relationship, with a gradual ramp-up period spanning over 6+ months
  • Develop relationships within the Key Account organization
  • Act as the go-to person for our customers, ensuring their needs are met promptly and efficiently
  • Conduct quarterly business reviews to address concerns, assess additional training needs, and gather feedback on software improvements
  • Identify expansion opportunities, and improve customer satisfaction
  • Collaborate closely with Customer Support and Implementation Teams to resolve customer concerns
  • Exhibit unwavering diligence in follow-up procedures, ensuring that every customer query and request receives due attention and resolution
  • Effectively communicate enhancement requests to the product and development teams
Requirements

We are seeking a highly skilled and experienced individual with the following qualifications:

  • Essential: 3-6 years of Customer Success experience
  • Essential: 2+ years of Enterprise Customer Success experience
  • Essential: Exceptionally intelligent, proactive, self-reliant, dependable, and adept at problem-solving
  • Preferred: 1-3 years of Account Management experience
  • Desirable but not mandatory: Key Accounts management experience
  • Amenable to work following US Eastern Time or US Pacific Time business hours
Compensation

We offer a competitive compensation package, including:

  • Annual Compensation: $40,000 - $50,000 (USD)
  • Other benefits when applicable


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