Mazda Financial Services Customer Service Representative
7 days ago
We are seeking a highly motivated and customer-focused individual to join our Mazda Financial Services team as a Customer Assistance Specialist. In this role, you will be responsible for providing exceptional customer service and support to our valued customers, dealers, and third-party partners.
Key Responsibilities- Utilize effective communication skills to efficiently and accurately resolve inbound customer inquiries, including payments, title inquiries, account status, and maintenance.
- Service customer needs through inbound and outbound calling strategies, partnering with customers to create solutions to resolve delinquency with an emphasis on mutually beneficial negotiations and financial solutions.
- Support strong brand connections with our dealers by answering inquiries via phone and email, including titling inquiries, originations, lease end, customer inquiries, and program eligibility.
- Support various processing functions, including email, databases, SharePoint, queue management, and additional miscellaneous tasks, requiring attention to detail, process steps, time management, and efficiency.
- Communicate with other workgroups regarding titles, customer service, insurance, and third parties, such as DMVs, dealerships, and attorneys for legal accounts.
- High School Education or Equivalent.
- Previous experience in customer service, retail services, and call center environments.
- Excellent verbal and written communication skills, including interpersonal skills.
- Self-starter and independent, team-oriented, and results-driven.
- Strong organizational skills and attention to detail.
- Ability to effectively multitask.
- Working knowledge of Microsoft Office applications (Word, Excel, etc.).
- Quick learner who can utilize resources and tools as issues arise during a call.
- 2-5 years of relevant work experience in a similar field and/or industry.
At Toyota, we value our talented employees and strive to help them grow professionally. We are committed to creating a diverse and inclusive work environment where everyone feels valued and respected. We offer a range of benefits and career development opportunities to support our team members' success.
Equal Opportunity EmployerToyota is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is free from discrimination and harassment, and where everyone has the opportunity to succeed.
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Chandler, Arizona, United States Toyota Full timeAdvance Your Career with ToyotaAt Toyota, we prioritize the growth of our talented workforce and strive to promote from within whenever feasible. If you believe this position aligns with your career aspirations, we encourage you to consider applying.Our employees are the cornerstone of our success.Position OverviewThe Mazda Financial Services Customer...
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Chandler, Arizona, United States Toyota Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our Mazda Financial Services team as a Customer Assistance Specialist. In this role, you will be responsible for providing exceptional customer service and support to our valued customers, dealers, and third-party partners.Key ResponsibilitiesUtilize effective...
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