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Mazda Financial Services Client Support Specialist
2 months ago
At Toyota, we pride ourselves on being a collaborative and respectful workplace where innovation thrives. As a leader in the automotive industry, we are committed to enhancing lives through high-quality mobility solutions.
About the Role
The Mazda Financial Services Customer Assistance Specialist plays a vital role in our customer service department. This position is focused on delivering exceptional support to our customers, dealers, and financial institutions.
Key Responsibilities
- Handle inbound customer inquiries related to payments, account status, and general questions.
- Engage in outbound calling strategies to assist customers in resolving financial concerns.
- Provide support to dealers and Area Sales Managers by addressing their inquiries via phone and email.
- Manage various processing tasks, ensuring attention to detail and efficiency.
- Collaborate with other departments regarding titles, customer service, and legal accounts.
Qualifications
- High School Diploma or equivalent required.
- Experience in customer service or call center environments is preferred.
- Strong verbal and written communication skills.
- Ability to multitask and manage time effectively.
- Proficiency in Microsoft Office applications.
What We Offer
We value our employees and provide opportunities for professional growth and development. Our benefits include:
- Competitive salary and comprehensive health care plans.
- Flexible work options and a supportive team environment.
- Retirement savings plan with company match.
- Paid time off and holidays.
Diversity and Inclusion
At Toyota, we celebrate diversity and are committed to creating an inclusive environment for all team members. We believe that diverse perspectives drive innovation and success.
