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Mazda Financial Services Customer Support Representative
2 months ago
At Toyota, we prioritize the growth of our talented workforce and strive to promote from within whenever feasible. If you believe this position aligns with your career aspirations, we encourage you to consider applying.
Our employees are the cornerstone of our success.
Position Overview
The Mazda Financial Services Customer Assistance Department is seeking a dedicated and enthusiastic individual for the role of Mazda Financial Services Customer Assistance Specialist.
The primary function of this position is to assist in achieving the objectives of the private label department by managing inbound customer service inquiries and collections through telephone communications with customers, dealers, and financial institutions.
Reporting to the Customer Assistance Supervisor, this role involves engaging with our esteemed customers, dealers, and third parties to address their inquiries and concerns.
Operating Hours
Availability to work a shift between 8 am and 6 pm Arizona time, Monday through Friday, is required.
Training Program
The training period for this role will span 10 weeks, with the first 6 weeks conducted virtually and the subsequent 4 weeks taking place in the office.
Compensation and Benefits
We offer a competitive base salary along with benefits that commence on your first day of employment.
Post-training, a hybrid work schedule (combining remote and onsite work) will be available based on performance metrics.
Key Responsibilities
- Utilize effective customer-focused communication to resolve inbound inquiries related to payments, title questions, account status, website navigation, and general inquiries.
- Engage with customers through both inbound and outbound calls to develop solutions for resolving delinquency, emphasizing mutually beneficial negotiations and financial resolutions.
- Foster strong relationships with dealers by addressing inquiries from Dealers and Area Sales Managers via phone and email, covering topics such as titling, originations, lease conclusions, customer inquiries, and program eligibility.
- Assist with various processing tasks, including managing emails, databases, SharePoint, and queue management. Attention to detail, process adherence, time management, and efficiency are essential for success in this role.
- Coordinate with other departments regarding titles, customer service, insurance, and third-party entities such as DMVs, dealerships, and legal representatives.
Qualifications
- High School Diploma or equivalent.
- Experience in customer service, retail, or call center environments is preferred.
- Strong verbal and written communication skills, along with interpersonal abilities.
- Self-motivated, independent, team-oriented, and results-driven.
- Excellent organizational skills and meticulous attention to detail.
- Ability to manage multiple tasks effectively.
- Proficient in Microsoft Office applications (Word, Excel, etc.).
- A quick learner who can adapt to resources and tools as challenges arise during calls.
Preferred Qualifications
- 2-5 years of relevant experience in a similar field or industry.
What We Offer
During the interview process, our team will provide insights into our industry-leading benefits and career development opportunities. Highlights include:
- A collaborative work environment built on teamwork, flexibility, and respect.
- Professional development programs to advance your career, including tuition reimbursement.
- Employee discounts on vehicle purchases.
- Comprehensive health and wellness plans for you and your family.
- Flexible work arrangements (if applicable).
- 401(k) Savings Plan with company matching and annual contributions.
- Paid holidays and time off.
- Referral services for various personal needs.
- Flexible spending accounts.
