Customer Service Associate I

2 weeks ago


Anchorage, Alaska, United States First National Bank Alaska Full time

Customer Service Associate I

Embark on a fulfilling career with First National Bank Alaska, recognized as a premier workplace in the region.

Position Overview

We are seeking a Customer Service Associate to deliver exceptional support to our valued customers. In this role, you will assist with account inquiries, process transactions, provide technical guidance for our digital platforms, and direct questions to the relevant departments.

If you have a passion for assisting others, possess strong attention to detail, and thrive in a collaborative environment, this role may be an excellent fit for you.

Compensation: Starting at $22.25/hour, with potential for higher pay based on experience.

Work Schedule: Monday to Friday, 8am-6pm (8-hour shifts) with occasional Saturday shifts from 9am-4pm.

Key Responsibilities
As a Customer Service Associate, you will be responsible for the following:

  1. Utilizing phone and email to assess customer needs and provide timely, accurate assistance.
  2. Investigating customer inquiries related to deposit accounts, loans, and bank services, resolving issues or escalating as necessary.
  3. Gathering information from customers to prepare and process new account applications.
  4. Acting as a liaison between customers and various bank departments.
  5. Providing support for online banking issues, including password resets and basic troubleshooting.
  6. Reviewing online applications for accuracy and completeness, entering data into the system, and sending confirmation letters to customers.
  7. Promoting relevant bank products and services to meet customer financial needs.
  8. Performing additional duties as assigned by management.
Qualifications
To be successful in this role, candidates should meet the following criteria:

Education and Experience:
Minimum of three years in banking and one year in customer service or call center roles; or three years in customer service with one year in banking; or a combination of education and experience.
Preferred: Experience in customer service within a banking context and familiarity with banking products and services.

Skills and Abilities:
Proficiency in typing (minimum 35 wpm), operating office equipment, and managing time effectively under pressure. Familiarity with word processing, spreadsheets, and internet applications is required.

Language Skills:
Ability to read and interpret business documents, write correspondence, and effectively communicate with customers and colleagues.

Mathematical Skills:
Capability to perform calculations involving discounts, interest, and percentages.

Reasoning Skills:
Ability to apply common sense in problem-solving and follow instructions accurately.

Physical Demands:
This position requires regular sitting, use of hands for typing and handling objects, and occasional lifting of up to 25 pounds.

Work Environment:
The work environment is typical of an office setting, conducive to performing essential job functions.

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