Customer Service Representative I
2 weeks ago
Customer Service Representative I
Embark on a fulfilling career with First National Bank Alaska, recognized as the *Best Place to Work in Alaska* for nine consecutive years by Alaska Business magazine readers.
Position Overview
We are seeking a Customer Service Representative to deliver exceptional support to our valued customers. In this role, you will be responsible for providing information regarding account and banking services, processing transactions, offering technical assistance for our digital platforms, and directing inquiries to the relevant bank departments.
If you possess a passion for assisting others, attention to detail, and a collaborative spirit, this role may be an excellent fit for you.
Compensation: Starting at $22.25/hour, with potential for higher pay based on experience.
Work Schedule: Monday to Friday from 8am to 6pm (8-hour shifts) with rotating Saturdays from 9am to 4pm.
Key Responsibilities
As a Customer Service Representative, you will:
- Utilize phone and email communication to assess customer needs and ensure they receive prompt, accurate, and reliable assistance.
- Investigate customer inquiries, issues, and complaints related to deposit accounts, loans, and bank services, resolving them or escalating to a supervisor as necessary.
- Gather information from customers through various channels, prepare and process account documentation, and open new accounts upon receipt of completed paperwork.
- Act as a liaison between customers and various bank departments.
- Assist customers with online troubleshooting, password resets, and provide basic guidance.
- Review online banking applications for accuracy, authorize accounts, and ensure data entry is completed correctly.
- Promote suitable bank products and services to meet customers' financial needs.
- Perform additional duties as assigned by management.
To excel in this position, candidates should meet the following criteria:
Education and Experience:
Minimum: Three years of banking experience and one year in customer service or call center roles; or three years in customer service/call center roles and one year in banking; or a combination of education and experience.
Preferred: Experience in customer service within a banking context and familiarity with banking products and procedures.
Skills and Abilities:
Proficiency in typing (minimum 35 wpm), operating a 10-key calculator, and general office equipment. Strong customer service skills, effective time management, and the ability to work under pressure are essential. Experience with word processing, spreadsheets, and internet navigation is required; database experience is a plus.
Language Skills:
Ability to read and interpret business documents, write reports and correspondence, and effectively communicate information verbally and in writing.
Mathematical Skills:
Ability to perform calculations involving discounts, interest, and percentages, as well as apply basic algebra concepts.
Reasoning Skills:
Ability to apply common sense in understanding and executing instructions, and to address problems involving multiple variables in standardized situations.
Physical Demands:
The physical requirements for this role include sitting for extended periods, using hands for tasks, and occasionally lifting up to 25 pounds. Vision abilities required include close and distance vision, color vision, and the ability to adjust focus.
Working Conditions:
The work environment characteristics described here are representative of those encountered while performing the essential functions of this position.
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