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Insurance Customer Service Associate
2 months ago
The Ed Anderson Agency is a vibrant and supportive insurance firm with a longstanding commitment to customer satisfaction and community involvement. Our collaborative atmosphere is enhanced by regular team meetings and a strong emphasis on mentorship, allowing our employees to thrive both personally and professionally. We prioritize work/life balance and foster a culture of positive reinforcement to help our team members achieve their aspirations.
We are currently in search of an Insurance Customer Service Representative. This position offers a competitive hourly wage ranging from $19 to $25, along with opportunities for bonuses. As an essential member of our organization, you will be instrumental in upholding our exceptional customer service standards and contributing to the welcoming environment of our agency.
If you are a committed and detail-oriented individual with a passion for delivering outstanding customer service, we encourage you to consider a career with the Ed Anderson Agency. Become part of a nurturing team that values personal growth, work/life balance, and positive reinforcement.
Benefits
- Hourly Base Salary Based on Experience
- Paid Time Off (PTO)
- Vision Insurance
- Life Insurance
- Disability Insurance
- Hands-on Training
- Career Advancement Opportunities
- Evenings Off
- Bonus Opportunities
- Work-Life Balance
- Weekends Off
- Holidays Off
- Professional Development
- Advancement Opportunities
- Performance Bonuses
- Professional Work Environment
- Team Building Activities
- Equipment Provided
- Paid Sick Leave
- Supplemental Insurance
- Personal Workspace
- Monday - Friday (8:30am - 5:30pm) Work Schedule
Key Responsibilities
- Provide comprehensive insurance education and support.
- Maintain accurate and up-to-date client records.
- Prepare and issue insurance documents promptly and accurately.
- Ensure policy changes are processed accurately and in compliance with regulations.
- Conduct timely follow-up communication with clients to address inquiries and concerns.
- Identify opportunities to upsell additional products to existing clients.
- Implement retention strategies to foster loyalty and satisfaction.
Qualifications
- Licensing Requirements: You will be required to obtain a Property and Casualty License (if not already licensed).
- No previous insurance experience is required. Preferred candidates would have their insurance license and previous insurance experience.
- Meticulous attention to detail in all tasks and responsibilities.
- Capable of handling multiple tasks simultaneously.
- Works effectively with colleagues to achieve team goals and objectives.
- Proactive and motivated individual who takes initiative without constant supervision.
- Clear and effective communication skills, both written and verbal.
- Demonstrates professionalism and respect in all interactions within the office environment.
