Customer Service Representative I
2 weeks ago
Customer Service Representative I
Embark on a fulfilling career with First National Bank Alaska, recognized as a premier workplace in the region.
Position Overview
We are seeking a dedicated Customer Service Representative to deliver exceptional support to our valued customers. In this role, you will be responsible for providing information regarding account and banking services, processing transactions, offering technical assistance for digital services, and directing inquiries to the relevant departments.
If you possess a passion for assisting others, attention to detail, and thrive in a collaborative environment, this position may be an excellent fit for you.
Compensation: Starting at $22.25/hour, with potential for higher pay based on experience.
Work Schedule: Monday to Friday, between 8 AM and 6 PM (8-hour shifts), with rotating Saturdays from 9 AM to 4 PM.
Key Responsibilities
As a Customer Service Representative, you will perform the following essential duties:
- Utilize phone and email communication to assess customer needs and ensure timely and accurate assistance.
- Investigate customer inquiries, issues, and complaints related to deposit accounts, loans, and other banking services, resolving problems or escalating as necessary.
- Gather information from customers to prepare and process new account documentation.
- Act as a liaison between customers and various banking departments.
- Assist customers with online banking troubleshooting and provide basic guidance.
- Review online banking applications for accuracy, authorize accounts, and ensure proper data entry.
- Promote relevant banking products and services to meet customer financial needs.
- Perform additional duties as assigned by management.
To succeed in this role, candidates must meet the following requirements:
Education and Experience:
Minimum: Three years of banking experience and one year in customer service or call center roles; or three years in customer service with one year in banking; or a combination of education and experience.
Preferred: Experience in customer service within a banking context and familiarity with banking products and procedures.
Skills and Abilities:
Proficiency in typing (minimum 35 wpm), operating a 10-key calculator, and general office equipment. Strong communication skills, effective time management, and the ability to work under pressure are essential. Experience with word processing, spreadsheets, and internet applications is required.
Language Skills:
Ability to read and interpret business documents, write reports, and effectively communicate with customers and management.
Mathematical Skills:
Ability to perform calculations involving discounts, interest, and percentages.
Reasoning Skills:
Ability to apply common sense and problem-solving skills in various situations.
Physical Demands:
This position requires regular sitting, use of hands for tasks, and occasional lifting of up to 25 pounds.
Working Conditions:
The work environment is typical of a customer service center, with a focus on teamwork and customer satisfaction.
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