Night Auditor

2 months ago

Asheville, United States Biltmore Farms, LLC Full time
  • The DoubleTree by Hilton-Asheville Biltmore location, where this position is based, is expected to permanently close in summer 2025 for a future redevelopment project.
  • This position is time-limited due to the expected closure of this hotel property.
  • Transfers to one of three other Biltmore Farms hotels may be available to hired associates in advance of the planned closure, but are not guaranteed.
Picture Yourself at Biltmore Farms as part of the Vanderbilt legacy of hospitality

Why join our Front Office team as a Night Auditor / Front Desk Supervisor?
  • $18.50/hour starting pay
  • Outstanding medical, dental, and vision benefits coverage for full-time
  • 401k retirement plan with employer matching program
  • Paid time off (PTO) and paid holidays for full-time
  • Flexible scheduling with full-time and part-time shifts
  • Parental leave with up to 6 weeks available for birth, adoption, and fostering
  • Fun wellness program with semi-annual bonuses
  • Hilton brand hotel discounts for you, your family, and your friends
  • YMCA membership monthly discount
  • Friendly and supportive work environments
  • Exciting employee events and activities
Essential Elements

As a Biltmore Farms Night Auditor / Front Desk Supervisor, you are more than just a welcoming presence, you are the first impression our guests have to our hotel and to our city. The ideal candidate has good communication skills along with mathematics and accounting experience. The Night Auditor / Front Desk Supervisor also fulfills the role of overnight Manager on Duty, which is responsible for the security of the hotel property, completes a Manager on Duty daily report, and has authority to make guest-related decisions for the hotel in the absence of the General Managers.

As a Night Auditor / Front Desk Supervisor, you will:
  • Serves as the Manager on Duty during the overnight hours in absence of Front Office Manager and/or Assistant General Manager.
  • Uses critical thinking and creative management skills to solve guest and team member problems. Ensures compliance with company standards to ensure consistent high-quality guest relations.
  • Manages desk, resolves guest concerns, handles emergencies and other challenges that may occur during the assigned shift. Implements resolutions by using discretion and judgment.
  • This role also supports the entire Front Office department, including guest service duties of the Bellperson, Concierge, and Shuttle Driver.
  • Greets customers immediately with a friendly and sincere welcome, uses a positive and clear speaking voice, listens to and understands requests, issues, and situations from both guests and team members.
  • Ensures accurate billing upon completion of guests stay to ensure standards of quality and service.
  • Completes auto-posting of all charges when closing out the day.
  • Thoroughly understands and adheres to proper credit, check-cashing, and cash-handling policies and procedures.
  • Reads the front desk log daily and including those from days not onsite. Is aware of daily activities and meetings taking place in the hotel.
  • Works overnight shifts with schedules which include weekends and holidays. Available for varying shifts to reflect the business needs of the hotel.
Supportive Functions

Because of the nature of work, the Night Auditor / Front Desk Supervisor must be easily accessible by phone when not working for front office inquiries and emergencies. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by management based upon the particular requirements of the company.
  • Handles guest relocations as required.
  • Prepares daily forecast of expected arrivals and departures.
  • Performs other duties and responsibilities as assigned or required.
Specific Job Skills, Knowledge, and Abilities
  • Basic mathematical comprehension to understand and interpret numbers as they apply to operations in hotels.
  • Ability to read, write, speak and understand the English language to communicate effectively with guests and employees.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts.
  • Ability to access and accurately input information using a moderately complex computer system, including DoubleTree by Hilton property management systems.
  • Interpersonal skills to provide overall guest satisfaction.
  • Ability to work under pressure and deal with stressful situations during busy periods.

QUALIFICATIONS:

Education & Experience:

At least a two-year Associate degree preferred, but not required. Additional college education is a plus. Must be able to speak, read, write, and understand the primary language(s) used in the workplace. Must be able to speak and understand the primary language(s) used by guest who visit the workplace. Previous hotel or service-related experience required.

Physical:

Requires finger agility, grasping, writing, constant standing, sitting, frequent walking, repetitive motions, visual insight, and may, on occasion, lift and carry up to 40 pounds.

Post Offer / Pre-Employment:

For the on-going safety and well-being of our employees and guests, Biltmore Farms' on-boarding process includes a criminal history disclosure and screening process for employees selected for employment. This process begins after an offer of employment is extended in writing. Final decisions on employment will be treated in accordance with federal-, state-, and local laws and guidance and determinations will be made on a case-by-case basis prior to adverse action. Biltmore Farms is dedicated to matching candidates with a criminal history to a position where they can be successful.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. This employer participates in E-Verify. Click for more information.

AVISO: La Ley Federal le exige a todos los empleadores que verifiquen la identidad y elegibilidad de empleo de toda persona contratada para trabajar en los Estados Unidos. Haga para obtener mas informacion.

  • Relief Night Auditor

    2 months ago

    Asheville, United States Hampton Inn Asheville-Tunnel Rd. Full time

    As a Night Auditor, you are the face of the hotel to every guest and act as an overnight ‘manager on duty’. You will communicate closely with Managers and associates to ensure a positive overall guest experience. Our Night Auditors are primarily Guest Service Agents, and are professional, courteous, honest, and loyal. Most of all they are empowered to...

  • Night Auditor

    3 months ago

    Asheville, United States Embassy Suites Asheville Full time

    Job DescriptionJob DescriptionAbout Us:Step into the future of hospitality and embark on a thrilling journey with us at the brand-new Embassy Suites by Hilton Asheville Downtown! As a team member of this new hotel, you will have the extraordinary opportunity to shape the guest experience from the ground up. This flagship hotel features a modern design, 188...

  • Part-Time Night Auditor

    2 months ago

    Asheville, United States Hotel Resource Full time

    **Other** **Part-Time Night Auditor - AC Hotel Asheville** Part-Time Night Auditor - AC Hotel Asheville McKibbon Hospitality Asheville NC **Part-Time Night Auditor - AC Hotel Asheville** **Company:** McKibbon Hospitality **Location:** 10 Broadway Street 28801 US **Category:** Other **Degrees Required:** Not Specified **Employment Type:** Part-Time ...

  • Part Time Night Auditor

    3 days ago

    Asheville, North Carolina, United States Hotel Resource Full time

    Job Summary:The Night Auditor is a key member of the hotel team, responsible for ensuring the smooth operation of the front desk during overnight hours. As the primary point of contact for guests, the Night Auditor must possess excellent communication skills and a warm, welcoming demeanor.Key Responsibilities:Anticipate and respond to guests' needs in a...

  • Night Auditor

    7 days ago

    Asheville, United States The Indigo Road Hospitality Group Full time

    AT INDIGO ROAD... Our goal is to be the best job you'll ever have in the hospitality industry. No joke, it's what we truly aim for. We believe that by taking care of you, you'll best take care of our guests. It's working. In addition to generous benefits and job openings across 30+ locations, we have internal growth opportunities for everyone who wants it....

  • Night Auditor

    1 week ago

    Asheville, United States IR Management LLC Full time

    Job DescriptionJob DescriptionDescription:AT INDIGO ROAD...Our goal is to be the best job you'll ever have in the hospitality industry. No joke, it’s what we truly aim for. We believe that by taking care of you, you'll best take care of our guests. It's working. In addition to generous benefits and job openings across 30+ locations, we have...

  • Relief Night Auditor

    4 weeks ago

    Asheville, United States AutoCamp Full time

    Job Type Full-time, Part-time Description Opening Soon! We anticipate opening on September 5th! This position has the ability to be full time if interested in also working the Front Desk or Food & Beverage, during daytime hours. Do you love to create delight through design and attention to detail? Are you a MacGyver who always finds a way to get it done? If...

  • Part-Time Night Auditor

    2 days ago

    Asheville, North Carolina, United States Hotel Resource Full time

    Job Summary:The Hotel Resource is seeking a skilled and detail-oriented Part-Time Night Auditor to join our team. As a key member of our front desk staff, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our hotel during overnight hours.Key Responsibilities:Anticipate and respond to guests' needs in a...

  • Night Auditor, PT

    3 months ago

    Asheville, United States IR Management LLC Full time

    Job DescriptionJob DescriptionDescription:AT INDIGO ROAD...Our goal is to be the best job you'll ever have in the hospitality industry. No joke, it’s what we truly aim for. We believe that by taking care of you, you'll best take care of our guests. It's working. In addition to generous benefits and job openings across 30+ locations, we have...

  • Night Auditor

    20 hours ago

    Asheville, North Carolina, United States Biltmore Farms, LLC Full time

    Job SummaryWe are seeking a highly skilled and experienced Night Auditor / Front Desk Supervisor to join our team at Biltmore Farms, LLC. As a key member of our Front Office department, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless guest experience.Key ResponsibilitiesCustomer...

  • Night Auditor

    3 months ago

    Asheville, United States Biltmore Farms, LLC Full time

    Job DescriptionJob DescriptionThe DoubleTree by Hilton-Asheville Biltmore location, where this position is based, is expected to permanently close in summer 2025 for a future redevelopment project. This position is time-limited due to the expected closure of this hotel property.Transfers to one of three other Biltmore Farms hotels may be available to hired...

  • Overnight Guest Services Auditor

    2 weeks ago

    Asheville, North Carolina, United States AutoCamp Full time

    Job TypeFull-time, Part-timePosition OverviewWe are excited to announce an opportunity for a dedicated individual to take on the role of a Night Auditor at AutoCamp. This position is essential for managing front desk operations during the overnight hours while ensuring all audit processes are completed accurately each night.About AutoCampAutoCamp is...

  • Overnight Guest Services Auditor

    1 week ago

    Asheville, North Carolina, United States AutoCamp Full time

    Job Type: Full-time, Part-timeDescription:We are excited to announce an opportunity for a dedicated Night Auditor at AutoCamp, a pioneering lifestyle hotel brand redefining outdoor experiences. This role is essential for ensuring seamless operations during the overnight shift while performing essential audit functions.As a Night Auditor, you will be...

  • Overnight Guest Services Auditor

    1 week ago

    Asheville, North Carolina, United States AutoCamp Full time

    Job TypeFull-time, Part-timePosition OverviewWe are excited to announce an opportunity for a Night Auditor at AutoCamp, a pioneering lifestyle hotel brand that redefines outdoor experiences. This role is crucial for ensuring smooth operations during the overnight hours while maintaining our commitment to exceptional guest service.Key ResponsibilitiesAs a...

  • Overnight Hotel Auditor

    1 week ago

    Asheville, North Carolina, United States Earth Fare Full time

    Position OverviewThe Overnight Auditor plays a crucial role in ensuring guests experience a warm and welcoming environment during their stay. This position involves delivering exceptional front desk service while adhering to the brand's high standards.Key ResponsibilitiesFacilitate a smooth and pleasant check-in and check-out process for guests.Welcome...

  • Overnight Hotel Auditor

    1 week ago

    Asheville, North Carolina, United States Earth Fare Full time

    Position OverviewThe Overnight Auditor plays a crucial role in ensuring guests experience a welcoming and enjoyable stay. This position involves delivering exceptional front desk service while adhering to the standards of our esteemed brand.Key ResponsibilitiesFacilitate a smooth and pleasant check-in and check-out process for guests.Welcome guests and...

  • Part-Time Overnight Auditor

    2 days ago

    Asheville, North Carolina, United States Earth Fare Full time

    Job DetailsJob Location: Crowne Plaza - Asheville, NCPosition Type: Part TimeSalary Range: $17.00 HourlyJob Category: Hospitality - HotelJob DescriptionThe Night Auditor will ensure a comfortable, caring, and consistent stay by providing guests with a warm welcome. Provide efficient and effective front desk service in accordance with brand...

  • Part-Time Overnight Auditor

    2 months ago

    Asheville, United States Earth Fare Full time

    Job DetailsJob Location Crowne Plaza - Asheville, NC Position Type Part Time Salary Range $16.50 - $17.00 Hourly Job Category Hospitality - Hotel Description The Night Auditor will ensure a comfortable, caring, and consistent stay by providing guests with a warm welcome. Provide efficient and effective front desk service in accordance with brand standards....