Housekeeping Supervisor

1 week ago

Washington, Washington, D.C., United States Sage Hospitality Group Full time

Job Overview

Oversee the housekeeping department's operations, ensuring a secure environment and exceptional service to maximize guest satisfaction, safeguard assets, and minimize costs.

Key Responsibilities

  • Manage the housekeeping team by fostering open communication, providing training, coaching, and performance evaluations to enhance operational efficiency.
  • Conduct inspections of guest rooms, public spaces, and back-of-house areas; ensure adherence to safety, cleanliness, and sanitation standards to maintain high levels of guest satisfaction.
  • Delegate tasks to staff, considering special requests and priority areas to facilitate seamless housekeeping operations.
  • Distribute supplies to staff at the start of shifts to maintain inventory control and ensure availability while managing expenses.
  • Address guest inquiries and concerns to guarantee satisfaction, logging items into Lost and Found and responding to questions to uphold service standards.
  • Implement emergency protocols and training to ensure the safety of the hotel, guests, staff, and company assets.

Qualifications

Education/Training

High school diploma or equivalent experience.

Experience

One to two years of relevant experience in a similar role within this or another organization.

Knowledge/Skills

  • Proficient understanding of housekeeping operations and hotel services, typically acquired through on-the-job experience.
  • Strong supervisory capabilities.

Physical Requirements

The physical demands outlined here are representative of those that must be met by an associate to successfully perform the essential functions of this role. Reasonable accommodations may be made for individuals with disabilities.

  • Ability to lift up to 50 lbs. of linens, supplies, and furniture; push and pull housekeeping carts and vacuum cleaners.
  • Capable of carrying up to 35 lbs. of supplies.
  • Effective communication skills to relay information about hotel services to management and guests.
  • Ability to inspect guest rooms and public areas, as well as review reports.
  • Proficient in communicating with guests via telephone and two-way radio.
  • Ability to interpret reports and documentation.
  • Physical tasks include bending, kneeling, and continuous movement throughout the hotel.
  • Mobility requirements include standing for 90% of the shift and climbing stairs.

Work Environment

Engage in prolonged physical activity in a climate-controlled indoor environment, with exposure to heat and humidity in laundry areas. The majority of the shift is spent indoors.

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