Guest Services Team Leader

2 weeks ago


Washington, Washington, D.C., United States Peachtree Group Full time

Position Overview: The Front Office Supervisor is responsible for overseeing the guest services team to ensure seamless operations and exceptional guest experiences. This role requires a professional and courteous approach to interacting with guests, providing them with accurate information and services in a timely manner.

Key Responsibilities:

  • Manage daily shift operations, ensuring all team members comply with established standard operating procedures.
  • Provide training, guidance, and support to front desk staff, addressing any issues that arise to maintain a high-quality service environment.
  • Effectively resolve guest concerns and complaints promptly to uphold a high standard of customer satisfaction.
  • Foster strong working relationships with other departments, particularly housekeeping and reservations, to ensure cohesive operations.
  • Oversee cash handling at the front desk, maintaining accountability for personal bank as outlined in company policy.


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