Rooms Coordinator

1 month ago

Washington, Washington, D.C., United States Washington Hilton Full time
The iconic Washington Hilton is looking for their next Rooms Coordinator (Housekeeping & Front Office) to join their team.

Find this historic hotel, which features 1,107 rooms, within blocks of Dupont Circle and Adams Morgan. The White House and National Mall are less than two miles away. We feature a seasonal outdoor pool deck complete with fire pits and a kids pool.

Our ideal candidate would have previous experience as a Guest Service Agent for at least 1-2 years and/or experience working in Hotel Housekeeping as a coordinator. Preferably experience with OnQ and strong communication skills.

Shift Pattern: 2 days for Housekeeping Coordinator (Friday and Saturday - 6AM-2:30PM) / 2 days for Front Office Coordinator (Sunday and Monday Overnight 11PM-7:30AM) Guaranteed 32 hours with possibility of 40 hours.

Pay Rate: $27.20 per hour

Medical Insurance Coverage available- for you and your family

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 Best Workplace by Great Place to Work & Fortune.

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

Access to your pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental Health Resources
Best-in-Class Paid Time Off (PTO)
Go Hilton travel discount program
Supportive parental leave
Matching 401(k)
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

Career growth and development
Team Member Resource Groups
Recognition and rewards programs
*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable. What will I be doing?

Housekeeping:

Provides support for the Housekeeping Room Attendants, Houseman, Supervisors and Management team by coordinating all of the daily work assignments and guest requests of the daily operation.
Monitor daily room assignments and unassigned rooms, ensuring that all VIP, site rooms, room changes and pending rooms are completed in a timely manner and communicated to the Front Office/Housekeeping Management.
Daily duties will consist of preparing and distribution of assignments, checklists and reports for Room Attendants, Supervisors, and Housemen, updating the white board with pertinent information for the day, preparing the next day's daily, and recording attendance for the department.
Ensure all necessary supplies are available at the coordinator desk and all daily/weekly and monthly paperwork is filed and stored correctly.
Front Office:Responsible for all pre-registration, room blocks, and handling all special reservation requests for individuals and groups.
Prepares all VIP key packets and makes special arrangements as needed.
Resolve customer complaints by conducting thorough research of the situation and the most effective resolution. Authorize revenue allowances to
Ensure that rates, comments, special/guest requests are set-up correctly. Ensure routing, prepare daily reports, and no-shows are processed according to the event manager.
RequirementsWhat are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes: Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

Source: Hospitality Online

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