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Branch Manager

2 months ago

Boston Massachusetts, United States SIXT USA Full time
Job Description

Come be a part of the SIXT USA team as an Overnight Branch Manager

Job Summary:

We are seeking a highly skilled and experienced Branch Manager to lead our team at SIXT USA. As an Overnight Branch Manager, you will be responsible for the growth and profitability of our operation, while ensuring that we provide exceptional customer service.

Key Responsibilities:

  • Ensure the effective processing of all types of car rental transactions
  • Provide exemplary customer service and issue resolution
  • Participate in all areas of employee management, including training, coaching, and mentoring
  • Understand cost control and achieve individual sales goals
  • Monitor prices and set rates for walk-ups
  • Uphold company standards and processes
  • Increase the market penetration of the branch and increase revenue
  • Actively participate in the training, coaching, and mentoring of Management Trainees, Rental Sales Agents, Customer Service Agents, and all other staff
  • Complete performance reviews on all employees and hold meetings to discuss strengths and weaknesses
  • Organize and facilitate weekly staff meetings to keep employees motivated and informed of business operations
  • Complete sales calls with Management Trainees to further their development
  • Handle or assist in the resolution of escalated customer service issues

Requirements:

  • At least 20% travel, some of which may be by airplane