Operations Support Specialist

7 days ago


Sand Springs, Oklahoma, United States Approved Cash Advance Centers, LLC Full time

**Job Summary:**

> Support the Branch Manager in the daily operation of the Branch Office.

>

> **Key Responsibilities:**

• Provide exceptional customer service and support to clients.

• Solicit new or renewed business opportunities to drive growth and revenue.

• Manage cash handling and maintain accurate records to ensure financial integrity.

• Prepare and process applications, reports, and other documents as needed.

• Conduct collection activities through written and verbal communications, and customer visits.

• Assist in the development and training of new personnel to ensure a high-performing team.

• Maintain compliance with company policies, procedures, and regulatory requirements.

• Ensure accurate filing and record-keeping systems are in place.

• Prepare and assemble reports for remittance and branch records.

• Foster strong relationships with clients to build trust and increase retention.

• Provide exceptional customer service and support.

• Prepare individual tax returns using tax preparation software.

> **Requirements:**

• Prior experience in customer service and knowledge of State and Federal lending regulations.

• Valid State driver's license and acceptable driving record.

• Access to reliable transportation for work-related purposes.

• Proficiency in computer software and ability to operate a ten-key calculator.

> **Education:**

• High School diploma or equivalent.

> Note: The omission of specific statements does not preclude Management from assigning specific duties not listed above.



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