Desktop Support Specialist
2 weeks ago
GCI is seeking a skilled Desktop Technician I to provide technical support for desktop hardware, software, and operating system requests and issues for local and remote company employees and contractors.
Key Responsibilities:- Design, develop, test, and implement IT solutions that benefit company business processes, applications, and utilities.
- Provide technical support for desktop hardware, software, and operating system issues following documented established procedures.
- Collaborate with internal employees and external contracting customers to analyze, troubleshoot, and resolve computer hardware and software support issues.
- Image and deploy desktops, laptops, and mobile devices as needed for new hires, local and remote repairs, and upgrades.
- Provide customer service from the front counter and update status and/or resolve Tier II support tickets according to priority in the Cherwell and JIRA ticketing systems.
- High School diploma or equivalent.
- Minimum two (2) years of experience in technical customer support, desktop users with hardware and/or software applications.
- Associate degree in information technology/Systems, Computer Science, Communications, electronics, telecommunications or related.
- Telecommunications experience.
- CompTIA A+ or CompTIA Network+.
- ITIL Foundations/ACSP/MCP/MCDST/HDI-DST.
- Other telecom industry or job specific certifications.
The work is primarily sedentary, requiring daily routine computer usage. Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.
Diversity, Equity, and Inclusion:GCI fosters a culture of inclusivity by nurturing an environment where the varied perspectives of our employees, customers, and fellow Alaskans are celebrated.
EEO:GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.
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