Onsite Technical Support Specialist
7 days ago
Job Summary:
We are seeking a highly skilled Onsite Support Analyst to join our team at NR Consulting. As an Onsite Support Analyst, you will be responsible for providing expert desktop support skills and ensuring the smooth operation of computer and network hardware, software, and peripherals in our corporate environment.
Key Responsibilities:- Incident Resolution: Provide second-line, onsite investigation and diagnosis of IT problems, and resolve and close incidents and service requests within allocated timelines.
- Infrastructure Support: Assist with the local installation and configuration of computer systems, servers, and network equipment, as well as the staging and preparation of the above.
- Customer Engagement: Present to and educate customers on IT digital solutions, processes, and tools to increase their efficiency and unlock the value of the digital environment.
- Project Support: Assist in infrastructure setup and renovation projects at monitored locations, including network devices, physical security systems, modern meeting rooms, and other emerging technologies.
- Documentation: Fully document changes to in-house plans and network diagrams.
- Quality and Compliance: Comply with all Quality, Health, Safety, and Environment policies.
Requirements:
To be successful in this role, you will need to have strong technical skills, be able to work independently in a fast-paced environment, and be willing to take ownership of the services and sites you support in a proactive manner.
What We Offer:
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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