Desktop Support Specialist

4 weeks ago


Anchorage, Alaska, United States GCI Full time
Job Description

GCI's Desktop Technician I will be responsible for providing technical support for desktop hardware, software, and operating system requests and issues to company employees and contractors.

Key Responsibilities:
  • Design, develop, test, and implement IT solutions that benefit company business processes, applications, and utilities.
  • Provide technical support for desktop hardware, software, and operating system issues following documented established procedures.
  • Work with internal employees and external contracting customers to analyze, troubleshoot, and resolve computer hardware and software support issues.
  • Image and deploy desktops, laptops, and mobile devices as needed for new hires, local and remote repairs, and upgrades.
  • Update status and/or resolve Tier II support tickets according to priority in the Cherwell and JIRA ticketing systems.
Requirements:
  • High School diploma or equivalent.
  • Minimum two (2) years of experience in technical customer support, desktop users with hardware and/or software applications.
  • Associate degree in information technology/Systems, Computer Science, Communications, electronics, telecommunications or related.
  • Telecommunications experience.
  • CompTIA A+ or CompTIA Network+.
  • ITIL Foundations/ACSP/MCP/MCDST/HDI-DST.
  • Other telecom industry or job specific certifications.
Working Conditions:

Work is primarily sedentary, requiring daily routine computer usage. Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.



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